Do you enjoy helping people with technology? We're looking for highly motivated technicians to work in our Network Operations Center in Lancaster, PA. Process technical alerts from our automated monitoring system and assist end users in resolving basic technical requests. Technical consultation and experience in a managed services environment (MSP) is preferred; however, we will train the right, eager candidate!
Job Expectations:
Utilize the service ticket system to log all requests, activities, and labor
Communicate professionally with customers and internal staff
Troubleshoot/resolve reported issues with client-facing services
Aid clients with basic use of common applications and operating systems
Manage user profiles and resolve file permissions and file access issues
Monitor the operational support systems to proactively identify service-impacting events relating to IT, network, and facility conditions
Onboard clients into established ONE 2 ONE Services Environment
Perform backup restoration and malware and virus remediation
Escalate problems to the appropriate support disciplines within the organization or to vendors to achieve issue resolution
Develop/modify client-centric operating procedures and other documentation as new services are developed and deployed
Deploy, troubleshoot, and repair hardware and software on site and at ONE 2 ONE's facilities
Minimal local travel to client sites to perform various IT-related tasks
Requirements
Requirements:
1-2 years related IT Service Desk experience (or similar IT experience)
1-2 years troubleshooting connectivity on desktop PCs, Macs, and Windows Servers via remote applications
Strong Active Directory administration skills
Experience in user administration in MS Exchange
Strong competency deploying and supporting the Microsoft Operating Systems
Above average competency with the Microsoft Office suite of products
Functional knowledge of TCP/IP, routing, switching, subnetting, etc
Knowledge and experience troubleshooting SMB firewalls and basic networking equipment (routers, switches, wireless access points)
Benefits
Medical, Dental, & Vision with Employer Contribution
401K with Employer Match
Paid Time Off
Volunteer Time Off
Employee Assistance Program
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Primary and Secondary Education and Non-profit Organizations
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