NOC Analyst - Tier I

Description

Prosource, the region’s leading business technology solutions provider, has been awarded a Top Workplaces 2023 honor by The Enquirer. The list is based on employee feedback gathered through a third-party survey administrered by employee engagement technology partner Energage, LLC. The anonymous survey uniquely measures 15 drivers of engaged cultures that are critical to the success of any organization including alignment, execution, and connection, just to name a few.

Major Goals & Responsibilities

As a NOC Analyst Tier 1, you will be responsible for user and workstation management, portal management of all our products within our managed services product stack, and reviewing and resolving monitoring alerts for proactive management and mitigation of our customer environments.

At Vitis Technologies, a Prosource company, we believe that winning is providing an unmatched customer experience. We provide this top tier service by recruiting and hiring the most talented customer-oriented people with technical skills in the industry. You must have an outgoing enthusiastic attitude and commitment to delivering the best possible user experience every time. Vitis Technologies accomplishes this through our customer first approach. The ideal candidate should have exceptional customer service skills and 1+ years' experience working in information technology (IT).

Requirements

Essential Activities:

This position will include but is not limited to the following duties:

Provide Excellent Support To Our Clients By

• Portal management
• Troubleshooting monitoring alerts from our various management portals and agents
• Performing user and device on/offboarding
• Working NOC support tickets related to OS, printer, hardware, and UPS
• Maintain client satisfaction through professional and courteous service
• Maintain your knowledge and expertise by learning new and evolving technologies and by achieving appropriate industry and professional certifications
• Contribute to our passion and direction by helping to improve technical practices
  
  

People Managed

• None
  
  

Primary People Contacts

• Customers
• Teammates
• Manager
  
  

Required

Behaviors, Traits, Attitudes & Skills:

• 1+ year's professional work experience
• Ability to work independently and within a team environment
• Critical thinking and problem-solving skills
• Windows Active Directory end-user management
• Experience with Office 365
• Experience with Microsoft Windows Desktop operating systems
• Experience with Microsoft Office
• Exceptional customer service, interpersonal, and communication skills
• Ability to work Monday - Friday, 8AM to 5PM with a rotating on-call schedule
• The ability to be punctual. Someone who believes that early is on time, on time is late, and late is unacceptable
• Strong written skills and experience in documenting processes and creating SOPs
• The ability to cheerfully take ownership of any problem
• The ability to design and execute a plan
• The desire to have a professional and polished image
• Ability to follow through to completion on commitments and responsibilities
• Candidates for this position must be authorized to work in the United States on a full-time basis for an employer without restriction
  
  

Preferred

• Previous MSP experience
• Microsoft Certified Desktop Support Technician
• Microsoft 365 Certificate or 1+ year's experience with O365 management
• CompTIA A+ and/or Network + certification(s)
  
  

Physical Requirements

• Able to sit, stoop, and/or stand for long periods of time
• Ability to lift 70 lbs.
  
  

Compensation

Salary based on experience