NOC Analyst

Description

Computer Design & Integration (CDI LLC), an AHEAD Company is an award-winning, nationally recognized organization that architects, deploys, and manages multiplatform hybrid IT solutions, including traditional IT, public, private and hybrid clouds. Recognized since 2000 as one of the top 500 IT solution providers in the United States, CDI LLC’s strategic differentiation is its commitment to understanding its clients’ business processes while continuously ensuring the advancement of their corporate strategies with the integration of best-of-breed technology solutions. CDI LLC continues to evolve and grow in a time of transformation within the IT industry, the rate of change is exponential, and the complexity of customer's requirements is growing at a similar rate. There are few companies that can compete in this environment and CDI LLC's goal is to be the best of the best.

Job Summary:

As a key member of the Team, the NOC Analyst is expected to assist in the operations for the 24x7x365 Operations Center. Ensuring the continued availability, stability, and performance of customer networks.

Job Responsibilities:

• Flexibility with working hours as required for leading 24/7 support team (7:00pm - 7:00am Thurs - Saturday and every other Wednesday)
• Follow documented NOC standards and procedures
• Enhance existing processes and procedures
• Observe and control the status and performance of system components and network facilities
• Identifies diagnoses and resolves problems affecting system and network performance
• Answers incoming problem call from a customer and internal sites and resolves associated tickets
• Write incidents reports & document events
• Follow procedures; provide updates, ask questions, take action, and follow up on missing, incomplete, or unresolved issues
• Performs other related duties as assigned by management.
  
  
  

Qualifications

Work Experience, Skills, and Certifications:

• Knowledge of Windows and Linux based Systems.
• Knowledge of ITIL principles.
• Experience with Monitoring and Ticketing Systems.
• Working experience with web server technologies, TCP/IP networking, and hardware is all a plus, but not required.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethics; Upholds organizational values.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Response to requests for service and assistance; Meets commitments.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
  
  
  

COMPENSATION:

$20.00- $25.00 USD Hourly Salary

Shift is 7:00am-7:00pm Eastern Thursday - Saturday and every other Wednesday.

Weekly hours alternate between 48 and 36 hours.