NOC Analyst 1

Company Overview

JOB DESCRIPTION

Edgio (NASDAQ: EGIO) is an edge-enabled software solutions provider powering unmatched, secure digital experiences through a seamlessly integrated delivery, applications and streaming platform. Our globally-scaled technology and expert services fuel the world’s top brands with the capacity to deliver the fastest, most dynamic, and frictionless education, entertainment, events and applications to every user. Dedicated to providing unparalleled client care and extending value every step of the way, Edgio is a partner of choice, driving worldwide internet traffic to support the most popular shows, movies, sports, games and music, and instant-loading websites. To learn more, visit edg.io.

Job Purpose

Edgio is looking for a Network Operations Analyst to provide Tier 1 and Tier 2 support in a 24/7 Operations Center. This position will monitor and support critical network and server elements using real-time alarm of network faults and notifications. The Network Operations Analyst resolves technical issues through diligent research, reproduction and troubleshooting while utilizing systems administration, networking, and software skills.

NOTE: This position will cover the third shift: 10pm – 6:30am PT (1am – 9:30am ET).

Responsibilities

• Promptly respond to partner and vendor inquiries, primarily by phone, email, and online.
• Leverage internal systems to document all interactions, problem resolution status, next steps, and time commitments.
• Troubleshoot, diagnose, and resolve product issues and questions independently or partnering with senior team members.
• Work flexible schedules, which may include evenings, weekends, and holidays.
• When notified of network and server trouble conditions, implement recovery procedures to isolate specific trouble sources.
• Coordinates corrective actions to restore and repair conditions, internally and externally.
• Initiates, updates, tracks, and closes trouble tickets; creates and sends network alerts as needed to internal organizations.
• Actively researches server and/or networks for areas of potential problems or implementing quality improvements.
• Works with other team members when necessary to correct or improve network performance.
  
  
  

Qualifications

• Experience with scripting in shell/PHP/python.
• Technical customer facing job experience.
• Network Layer 1 troubleshooting experience.
• Experience with working with remote hands and data center technicians.
• Experience monitoring networks and handling vendor and partner support tickets.
• Linux/ Unix Sys-admin level troubleshooting and understanding of the principles of OSI layers 1-3.
• Experience troubleshooting health of *nix systems.
• Ability to parse system logs for basic understanding towards troubleshooting and where configuration files live.
• Knows networking concepts (TCP/IP stack, DNS, HTTP protocols, etc.).
• Experience with incident management
• Self-starter, excellent communication both written and verbal skills.
• Highly organized with the ability to multitask in a fast-paced environment.
• Demonstrated ability to work well in a team environment.
  
  
  

Inspired People. Extraordinary Results.

At Edgio we are committed to creating and delivering world-class digital experiences. Our core values act as a compass that ensures we stay on a course that empowers us to create unmatched value for our clients, extraordinary results for our shareholders, and inspire you in the work that you do.

Our values are at the heart of everything we do; they are the foundation of our high performing culture. Ownership means we focus on the job that is most required, treating time and resources as precious like it’s your business. With a laser focus on Performance, we achieve extraordinary results through work that is planned and managed. We are Client Obsessed, we give them our full attention, they pay for it. Our First Team is radically committed to collaboration, trust, feedback, accountability, and performance. Through Design, we create better experiences through simplicity and efficiency.

Our First Team is important to us. Here are some of the benefits you can expect:

• Health and Wellness Benefits: Blue Cross PPO or High Deductible with HSA and an employer match.
• 401(k) match and employee stock purchase program.
• Basic and Voluntary Life Insurance with Employee, Spouse, and Dependent guarantee.
• Long-Term and Short-term Disability
• FSA, Dependent FSA and Limited FSA.
• Life Assistance Program.
• Discount Auto and Home Insurance through MetLife.
• Competitive Compensation: Base pay and benefits that are designed to be equitable and market competitive.
• Rewards for Total Performance: Incentive programs that provide exceptional rewards for exceptional performance.
• Generous Employee Referral Bonus Award Program.
• Employee Development Opportunities: Growth and coaching pathways designed to help our First Team reach their full potential.
• Work From Home. Every Day. We have fully embraced a virtual work model enabling you to work where you are personally most productive.
• Flexible Time Off to fit your needs and lifestyle.
• A diverse and global workforce.
  
  
  

This job description is not an all-inclusive summary of duties or responsibilities. Job duties or responsibilities may change with or without advance notice.

About Us

Edgio (NASDAQ: EGIO) is an edge-enabled software solutions provider powering unmatched, secure digital experiences through a seamlessly integrated delivery, applications and streaming platform. Our globally-scaled technology and expert services fuel the world’s top brands with the capacity to deliver the fastest, most dynamic, and frictionless education, entertainment, events and applications to every user. Dedicated to providing unparalleled client care and extending value every step of the way, Edgio is a partner of choice, driving worldwide internet traffic to support the most popular shows, movies, sports, games and music, and instant-loading websites. To learn more, visit edg.io .