Perform, adhere to, and implement all Herschend Family Entertainment Core Values and Newport Aquarium Guest Service Standards, Policies and Procedures, and Safety Protocols to ensure safe and efficient guest service operation.
Lead a team of 4 to 9 people (depending on the season). Responsible for the supervision of souvenir photography processes and hosts.
Help department manager develop and monitor a highly motivated, positive, and productive team.
Assist in evaluations and training of all souvenir photography hosts.
Help implement new policies and procedures when needed.
Maintaining accurate recordkeeping involving hosts and daily events.
Handle comments, concerns and suggestions from hosts and guests regarding the guest experience.
Maintain knowledge of activities, aquatic life, and special events/promotions in order to properly notify and inform guests.
Keep safety as a priority.
Work with other hosts and departments to ensure effective communications.
Provide on-boarding and ongoing training to hosts in order to maintain knowledge of aquarium activities and operations.
Perform opening and/or closing duties.
Responsible for maintain Payment Card Industry (PCI) compliance.
On a daily basis ensure that:
Hosts are knowledgeable on location and the functions of position.
Participate in the basic functions of photography, providing professional and courteous customer service, preparing photos, taking photos, etc.
Assisting the guests in capturing, selecting and purchases souvenir photos; successfully complete cash/credit/debit transactions.
Courteousness, friendliness, and helpfulness are being displayed by hosts.
Maintaining proper break schedule for team members as prescribed in team member handbook.
Perform other related duties or tasks as assigned.
QUALIFICATIONS:
Must be at least 18 years of age.
Prior cash handling and point of sale experience required.
Prior photography experience preferred.
Proficiency in Microsoft Outlook, Word, and Excel is a plus
Must have strong public speaking skills the ability to read, write and speak the English language (knowledge of other languages is a plus)
Must be able to think clearly, react quickly, and calmly to changes and/or emergency situations
Previous supervisory experience preferred. Previous guest service or retail experience preferred.
Ability to work a flexible schedule which may include evenings and/or weekends and holidays. Consistent Saturday availability needed.
REQUIREMENTS:
Successful completion of pre-employment background check.
Ability to remain stationary for long periods of time, ascend and descend floors, bend, reach, and stoop.
Physical strength, including the ability to lift up to 25 pounds.
YOU CAN EXPECT:
You can expect to work on projects that make people smile. You can expect to have fun and be treated with respect the minute you start…and through to the end. You can expect to work in an environment that is highly innovative and low in politics – truthful and filled with smart people!
And most of all, you can expect to work hard and make a difference in our world by helping to bring families closer together.
Newport Aquarium offers amazing perks for all employees. Visit the aquarium whenever you want, share complimentary tickets with friends and family, enjoy discounts on food and beverage, merchandise from our gift shop, and candy from Sweet Dreams Candy Company.
Looking to pursue your education without the debt? Grow U has hundreds of programs available from certifications to college prep to associates, bachelor's, and master’s degrees. Most of these programs are fully-funded. Learn more at: https://www.newportaquarium.com/Careers/Benefits/GrowU
Newport Aquarium, one of the many properties owned by Herschend Family Entertainment, prides itself on bringing families closer together and to creating memories worth repeating. Our Core Values – greatly exceeding guest expectations, serving others, creating emotional connections, constantly improving – give us purpose and guidance.
Qualifications
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Skills
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Preferred
Communication Skills
Intermediate
Interpersonal Skills
Intermediate
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Behaviors
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Preferred
Loyal
: Shows firm and constant support to a cause
Leader
: Inspires teammates to follow them
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Motivations
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Preferred
Work-Life Balance
: Inspired to perform well by having ample time to pursue work and interests outside of work
Ability to Make an Impact
: Inspired to perform well by the ability to contribute to the success of a project or the organization
:
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Education
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Required
High School or better.
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Experience
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Licenses & Certifications
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Seniority level
Mid-Senior level
Employment type
Part-time
Job function
Design, Art/Creative, and Information Technology
Industries
Entertainment
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