New Client Intake Specialist

Description

Position: New Client Intake Specialist

Location: Based in Indianapolis, IN, but can be remote

Bierman Autism Centers is looking for a full-time New Client Intake Specialist. In this role you will be the first point of contact with prospective families and plays a critical role in helping children with autism get the services they need. The Client Intake Specialist must enjoy interacting with people, be empathetic, compassionate, and have a high desire to help others. The Client Intake Specialist is responsible for helping families navigate the intake process and collect the necessary forms and clinical documents needed to schedule tours and intake appointments. In addition, this role is responsible for answering questions and educating families about our services. The ideal candidate will have experience in a similar client-facing role.

Requirements

Key Responsibilities:

• Be the first point of contact for families in need of services and help families navigate the steps of the intake process
• Work closely with potential client parents’ inbound calls
• Collect needed forms and clinical documentation for authorization of services
• Enter and organize prospective client information and received paperwork or clinical documentation into various electronic platforms
• Answer questions related to our services and help educate families regarding the best treatments for children with autism
• Schedule appointments/ tours and coordinate with teams across locations
• Assist the clinical teams in gathering background information regarding each prospective client before tours or intake assessments
• Interact with the billing and clinical teams via daily meetings or as needed
• Follow up with families after scheduled tours for feedback and direction on next steps
• Other tasks as needed/necessary
  
  

Desired Qualifications And Experience

• Bachelor’s degree or higher
• Excellent verbal and written communication skills
• Ability to communicate with empathy
• Excellent time management skills with a proven ability to meet deadlines
• Thrives in a fact paced environment
• Strong teamwork and collaboration skills
• Ability to easily adapt to change
  
  

Basic & Physical Requirements

• Must have manual dexterity to perform specific computer and electronic device functions
• Must have visual acuity to read and comprehend written communication though computer, electronic devices, and paper means.
• Must be able to maintain prolonged periods of working on a computer while sitting at a desk
  
  

Job Type: Full Time

Pay is competitive and based on candidate qualifications and experience. Full-time employees will be offered our comprehensive benefits including Paid Time Off, 401k, insurance (health, dental, and vision), and the option of Short and Long-Term disability insurance.

Apply today! We can’t wait to review your application and for you to join our team!

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Bierman Autism Centers values diversity in the workplace. The company provides equal opportunity for employment and promotion to all qualified employees and applicants based on experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry, or any other status protected by law.

Furthermore, Bierman Autism Centers is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information, or any other status protected by law.

As an equal opportunity employer, Bierman Autism Centers does not discriminate against qualified individuals with disabilities. If you require a reasonable accommodation as a candidate for employment, please inform a member of the Talent Acquisition team.