The University of Chicago Office of IT Services collaborates with campus partners to support the mission of the University of Chicago through the consistent delivery of high-quality solutions and services.
Job Summary
Under direct supervision, the Network Technician will assist in supporting the University network infrastructure, (e.g. WAN/LAN, routers, switches, wireless access points) as well as physical server and appliances. Performs routine IT activities to install and connect hardware. Updates documentation including cable/fiber optic database and Wiki systems.
Responsibilities
Installs and supports network cabling and other networking equipment such as switches, routers, firewalls, wireless access points, and UPS.
Works with Network Engineers or Administrators in installing, configuring, and troubleshooting of network connected end-user hardware, and peripheral devices.
Works with Wireless Engineers to install and turn-up the WiFi APs from standardized processes.
Conducts WiFi site visits for client troubleshooting.
Installs, configures, and troubleshoots user connectivity.
Troubleshoots incidents and resolves tasks to minimize downtime.
Tracks issues to resolution updating the internal knowledgebase and/or communicating findings with relevant business units. Follows workflows for escalations when escalating problems to appropriate support groups through the IT service management system. Escalates more involved incidents to the appropriate service owner or problem manager. Combines related incidents that have become problems and address or escalate those holistically.
Updates daily status reports and shift handover reports. Acts as a liaison between customers and technical escalation teams by coordinating installation and maintenance services. Maintains communications with customers during the problem resolution process. Provides a single view to the organization for information technology related questions, requests, and problems. Follows proper standard operating procedures.
Performs other related work as needed.
Education:
Minimum Qualifications
Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).
Work Experience:
Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.
Certifications:
Preferred Qualifications
Education:
College degree in a related field.
Experience:
Supporting end user endpoints in an enterprise environment.
Installing and supporting network hardware.
Installing and supporting ethernet and fiber optic cabling.
Hands-on experience with WiFi networks and network installation.
Hands-on experience with various wireless endpoints – PCs, tablets, mobile and smart/IoT devices.
Technical Skills And Knowledge:
Experience with network monitoring solutions.
Preferred Competencies
Convey basic network concepts to clients and IT partners.
Handle a workload that is not necessarily predictable and may come with peaks and valleys.
Strong customer service and interpersonal skills.
Basic problem-solving, critical thinking and decision-making skills.
Active listening skills.
Working Conditions
Respond to phone calls for network emergencies, which may come at any time.
Some evening/weekend work.
On-call rotation.
Lift and carry 35 pounds.
Application Documents
Resume/CV (required)
Cover Letter (required)
When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.
Job Family
Information Technology
Role Impact
Individual Contributor
FLSA Status
Non-Exempt
Pay Frequency
Biweekly
Scheduled Weekly Hours
37.5
Benefits Eligible
Yes
Drug Test Required
No
Health Screen Required
No
Motor Vehicle Record Inquiry Required
No
Posting Statement
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
Seniority level
Entry level
Employment type
Other
Job function
Information Technology
Industries
Higher Education
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