Systems Administrator (Direct Placement for Client)

Systems Administrator

(Direct Placement for Client)

SIGMADESIGN has collaborated with a global company seeking an experienced Systems Administrator to join their facility in Gresham, OR. This is a full-time 100% onsite permanent opportunity that offers excellent benefits including 4 weeks PTO in addition to 40 hours of sick time, as well as structured career and professional development.

What Is Offered

• Choice of excellent health plans
• Dental and vision plans
• 401k plan with company match up to 6%
• Generous vacation (4 weeks of PTO + 1 week of Sick Time)
• Salary: $85,000k
• 100% On-site in Gresham, OR
  
  

Primary Function:

The Systems Administrator function aims to support business processes, communication, collaboration, and knowledge management by deploying, maintaining, and supporting enterprise technology, infrastructure, applications, and site technical systems.

This role focuses on managing stakeholder relationships and service delivery for commercial systems and Industrial IT (IIT) services at the Portland, Oregon site.

Responsibilities include performing maintenance and monitoring to ensure continuous availability, security, and performance of file/print services, email, and Internet services in a 24/7 environment.

Essential Job Functions - Responsibilities

• Monitor and control priority 1 and 2 calls (Incident Management)
• Ensure IT services are delivered according to standard operating procedures and/or agreed Service Level Agreements (SLA)
• Focus on customer service, troubleshooting and immediate time-bound response for the end user
• Escalate complex queries to the relevant regional support organization
• Monitor the performance, cost & demand (quality and volume) within the business economic context and approved budgets
• Identify service improvement opportunities from data trend analysis and customer need/input
• Outsourced team management to ensure effective resource utilization across the portfolio
• Manage, support, and ensure operating viability of LAN (Local Area Network) and WAN (Wide Area Network) both wired and wireless for all hours of operation, and report any abnormalities to the technical support manager
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities
• Ensure Windows server availability compliance to Service Level Agreements
• Support the Disaster Recovery Plan for networks and systems
• Ensure infrastructure systems and services are operating at optimal level to ensure business functions, high availability and recoverability
• Install new or rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project or operational requirements
• Install new software releases, evaluate, and install patches and resolve security or software related problems
• Use a ticket management software to track progress on issues until resolution and closure
• Work with developers, DBA service providers and datacenter operators to coordinate the resolution of problems and issues
• Perform daily system monitoring, analyze logs, verify the integrity and availability of all hardware, server resources, systems and key processes, review system and application logs, and verify completion of scheduled jobs such as backups
• Ensure all IM services are delivered in a secure and resilient manner
  
  

Education and Experience: (Knowledge, skills, & abilities)

• A bachelor’s degree in a computer-related field or equivalent combination of experience
• Ability to use logic and reason to identify the strengths and weaknesses of alternative solutions, and to determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes
• Ability to identify complex problems and review related information to develop and evaluate options and implement solutions
• Experienced with Windows 7 and 10, Windows Server 2012- 2019, Cisco Networking, VMware, Hyper-V, Mobile devices
• Experienced with IT security and compliance
• Comfortable working in both normal and Industrial IT environments
• ITIL V3 or V4 qualification
• Pass a post-offer background screening
  
  

Work Environment

Standard office environment with normal office-related conditions. Occasionally may be required to travel as required to other facilities, clients or suppliers.

SIGMADESIGN is an Equal Opportunity Employer

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