We have partnered with a large Telecommunications firm in the Mount Laurel, NJ area to provide them with a Network Support Engineer. Please review the below description and let us know if you are interested.
Prioritized Must Have Skills For The Network Support Engineer
#1. Must have Microsoft certification qualification - MS 700 or MS 721
#2. 2-4 years working with Switching/Routing and VoIP technologies
#3. 2+ years working with a Service Provider Network/Data Center environment
#4. Excellent understanding of Hosted PBX service and associated technologies
#5. Excellent knowledge of network protocols, configurations, and operations
#6. Excellent knowledge of industry routing and switching protocols
#7. Excellent knowledge and understanding of VoIP Protocols: SIP, RTP, RTCP
#8. Experience with Cisco, ADTRAN, Fortinet and Ciena hardware
#9. CCNA certification or equivalent networking certification required
Responsibilities Of The Network Support Engineer
Provides in-depth technical advice and support including real time analysis, design, testing, and operational support of networks, systems, processes, technologies.
Review and update escalated and assigned tickets
Check, validate and update ticket documentation (contact, ticket fields, etc.)
Quickly and accurately prioritize incidents and promote proper Incident/Problem/Change Management
Troubleshoot, escalate, and/or resolve tickets within defined SLAs
Provide technical assistance for escalations from Frontline Support Group
Leverage remote support tools to resolve support requests
Appropriately manage expectations of clients and peers
Identify solutions for hardware, software, and network issues
Be able to work on VoIP (SIP) ladder diagrams, Carrier Ethernet based technologies and Security related issues.
Assist with special projects as assigned
Occasional travel for customer support issues or training sessions may be required
Participation in on-call rotation with the understanding that this industry is 24/7/365
Requirements Of The Network Support Engineer
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Education/Experience Required
Bachelor’s degree from an accredited college in Information Technology, Computer Science or related field and/or equivalent work experience
Intermediate knowledge of network protocols, configurations, and operations
Exposure to help desk processes and procedures with experience with service desk management tools
Required Technical Skills
2 4 years working with Switching/Routing and VoIP technologies
2+ years working with a Service Provider Network/Data Center environment
Excellent understanding of Hosted PBX service and associated technologies
Excellent knowledge of network protocols, configurations, and operations
Excellent knowledge of industry routing and switching protocols
Excellent knowledge and understanding of VoIP Protocols: SIP, RTP, RTCP
Experience with Cisco, ADTRAN, Fortinet and Ciena hardware
CCNA certification or equivalent networking certification required
Able to directly perform configuration changes and updates to switches and routers, including VLAN configurations
The ability to use Microsoft Office (Word, Excel, Visio) effectively and other back-office tools
The ability to update and create network diagrams
Knowledge of Windows Operating Systems
Desired Technical Skills
Experience with Metaswitch Hosted PBX platform
Knowledge of Microsoft Collaboration Communications, Microsoft Teams Voice, and has an MS 700 or MS 721 certificate.
Intermediate knowledge of wireless technologies
Good understanding of call flows
Experience with Yealink and Polycom phones
Knowledge of Linux Operating Systems
General Abilities
Excellent written and verbal skills
Able to work with high priority or urgent type requests in an escalated manner to ensure timely resolution of issue
Ability to maintain poise and professionalism under pressure
Other Key Requirements
100% in office
No sponsorships or visa holders. No Corp-to-Corp.
Benefits Of The Network Support Engineer
Medical Insurance
Dental Insurance
Life Insurance
Short / Long Term Disability
401 (k) – Retirement Plan
Tuition Reimbursement Program
About Relevante, Inc. – the Recruiting Firm Representing the Client for this Job
Relevante is an accounting & technology direct hire recruiting and contract staffing firm. We help our Clients identify and recruit the best talent in the market and help our candidates win engaging and enriching jobs. Our Clients are some of the best companies to work for among F1000 and emerging fast growth companies in the region. Relevante has been consistently ranked as a fast growth company and one of the largest recruiting, accounting, and management consulting firms in the Philadelphia region. To stay connected with our network, please follow us on LinkedIn https://www.linkedin.com/company/relevante.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Telecommunications
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