The individual in this position will handle daily support practices, incident support, etc. and provide feedback to the technical and leadership teams. Network Operations Technicians install and maintain network infrastructure, collect network performance data, and resolve network issues in collaboration with vendors, and IT teams. They work at organizations' centralized network operations or data centers. It is expected that the candidate has demonstrated historical competency in Network while also has the technical aptitude to progress towards cross disciplinary technology operations support.
Responsibilities
Provide Tier I Technical Support, primarily in the field.
Travel (primarily day travel by automobile) to branch sites to address technical needs.
Resolve simple, automated and scripted incidents
Execute or implement simple changes or infrastructure requests.
Troubleshoot and provide client support for technology and infrastructure issues.
Document and update incident technical details into service desk ticketing system.
Communicate with key stakeholders to provide frequent status updates regarding technical issues and status of the remediation efforts.
Execution of standard operational processes which involve technology and client interfaces.
Perform all triage functions
Intermediate familiarity with Cisco IOS and monitoring platforms
Perform hardware replacements for non-critical environments
Troubleshoot software or configuration related issues
Adhere to operating procedures
Identify and remediate possible major impacting events within the network
Work with vendors across the technology to provide the highest possible uptime rate of network services
Quickly identify the layer 1 and 2 connections to an IP address
Qualifications
1-2 years of hands on enterprise network operations support experience
Intermediate understanding of OSI model and troubleshooting of technology related issues
Able to work well in a fast paced environment and be comfortable in stressful situations
Can effectively communicate with both management as well as non-technical personnel on any technology issue to ensure they understand the nature of the issue and current statue easily understood on any outage conference calls
Detail oriented self-motivated goal driven
EDUCATION/CERTIFICATION: Associate’s degree in Computer Science, Information Systems or equivalent working experience, and strong experience with SNMP Monitoring tool or equivalent.
KNOWLEDGE/EXPERIENCE: 1 to 2 years of experience with Cisco endpoints. Strong knowledge of Cisco equipment
Skills/Abilities
Excellent written and oral English communication and presentation skills
Experience successfully supporting and managing an enterprise network
Ability to oversee the execution of vendor assigned plans and tasks
Experience in change control methodology with an ability to provide clear technical documentation supporting change
Willingness to work beyond core business hours, if necessary to minimize business interruption during planned or unplanned security system modifications
Project Management
Possess strong analytical and troubleshooting skills
Hours: Monday - Friday 8:00 AM - 5:00 PM.
40 hours per week.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Banking
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