Network Operations Center Technician

Tigunia has an incredible opportunity for a NOC Systems Technician for our night shift. We are looking for an enthusiastic, client-focused, empathetic, personable, self-driven candidate for this role.

We expect each of our platform team members to take to heart and embody our core values to produce results, solve your problems with a sense of urgency, treat clients and co-workers with respect, and foster long-term relationships. The right candidate for this role will also demonstrate these critical attributes:

1. Deliberate in Action; know the expected outcome. Every action should either gain more information for you or solve the problem. Do not just guess to reboot
2. Detailed in Triage; know how to unpack an issue so that others can understand, or you can understand it better. (Listing out what is known on an issue/ providing good escalation notes when needed or notating the details of a case succinctly)
3. Diligence in Operation; consistency in tasks and upholding standards, including maintenance, patching, client support, and doing it all with a smile

Benefits:

• Competitive salary
• Health insurance for yourself and your family – 100% employer paid for employee and 50% employer paid for dependents
• Dental and Vision insurance for yourself and your family – 100% employer paid for employee and dependents
• Life/AD&D Insurance for yourself – 100% employer paid and covers 100% of your salary
• Short Term Disability for yourself – 100% employer paid and covers 60% of your weekly salary up to $1,750.00
• Long Term Disability for yourself – 100% employer paid and covers 60% of your monthly salary up to $6,000
• 401k with 4% match
• Flex-time and paid time off to promote a healthy work-life balance

Technical Duties:

• Assist other team members with escalated cases or operational issues.
• Maintain / upgrade internal systems.
• Internal & client network and systems diagnostics.
• Deploy system patches in accordance to defined SOPs.
• Responsible for implementing, tuning, and maintaining server environments.
• Actively seek out opportunities to improve existing practices, procedures, and technology implementations.
• Deploy security/bug fixes to VM hosts and perform any other planned maintenance activities on an established cycle.
• Maintain awareness of VMware or Hyper-V software patches and their impact on the environment.
• Consult with clients regarding their infrastructure and best practices to meet business needs.
• Issue problem, change, and request tickets when necessary for both Infrastructure and customer environments.
• When appropriate, escalate issues quickly and efficiently to solve problems.
• Other tasks as appropriate.

Operational Duties (Recurring Expectations):

• Perform consultations with clients on appropriate solution options & related design.
• Peer review of completed projects
• Maintain / upgrade internal systems.
• Provide 2nd level support for issues that arise/escalated from 1st level
• Review and Approval of SOPs write ups
• Investigate solutions for challenges that arise.
• Test / QA possible new technologies and solutions.
• Implement projects while following set out standards.
• Provide active feedback and insight if above stated standards should be changed.
• Work with TAMs/PMs to ensure expectations are communicated to clients
• Aid all members who require it as needed in completing tasks
• Provide training to all members who require it as needed
• Ensure clients are consistently communicated through cases on a regular basis
• Availability and responsiveness when participating in an on-call rotation

Job Requirements

• Minimum of 2 years of related experience preferred
• Must work some holidays and have the flexibility to work extra shifts as required by management
• Experience with LAN/WAN networks
• Thorough knowledge of computer systems and IT components
• Knowledge of internet security and data privacy principles
• Candidate must pass background check
• CCNP Data Center certification required
• Relevant certifications preferred (MCSA or equivalent, Tentative AZ-104, CCNA or equivalent, AZ-100
• Must have office space and broadband internet for remote work

Physical Requirements

• The ability to speak clearly, to hear and understand at a normal conversational level, and to receive detailed information through verbal communication
• Ability to sit for long periods of time
• Close visual acuity to perform an activity such as: developing material; viewing a computer terminal; extensive reading
• Full range of hand and finger motion with ability to proficiently use a keyboard, mouse, and phone
• Ability to perform repetitive motion (keyboarding, mouse, phones)

Tigunia provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors