Network Operations Center Technician

NOC Technician

Location: Rockville, MD – onsite 5x/week and occasional travel to sites in Rockville

Duration: Long term contract

Salary Range: $25-30/hr depending on level of experience

Must Haves:

• 2+ years of Cisco Network routing and switching knowledge & experience
• Hands on experience with the configuration, deployment, and operational support of Cisco routers and switches (CCNA preferred), 1+ year
• Experience providing customer-facing support in an Enterprise IT environment, 3+ years
• LAN physical layer knowledge and experience – Cable Types CAT 3, 5 & 6 standards
• Experienced in the use of Enterprise IT ticketing applications such as Remedy, ServiceNow, etc.

Responsibilities:

• Staff will support a 24x7 FiberNet Network Operations Center (NOC) serving Montgomery County Government Departments and County Agencies including Montgomery County Public Schools, Montgomery College, Washington Suburban Sanitation Commission, Washington Metropolitan Park & Planning Commission and Housing Opportunities Commission.
• Duties focus on the overall operation of the County’s FiberNet composed of over 600 miles of optical fiber, 1200 Cisco switch/routers, Aruba 802.11 Access Points, and all supporting infrastructure.
• Other network topologies include Passive Optical Network (PON) sites and Dense Wave Division Multiplexing (DWDM) sites.
• The NOC will be responsible for monitoring network dashboards, analyzing problems, troubleshooting incidents, coordinating and reporting all operational information concerning the enterprise network infrastructure.