The NOC Team is the heart of our Support Operations division and an entry-level technical role.
This is a fast paced role that requires a shift in focus multiple times per hour and prioritization of work on the fly. The NOC handles all incoming tasks such as support and dispatch requests, technical systems alerts, resource coordination and interdepartmental communication, as well as resolving a portion of incoming support cases.
Essential Duties and Responsibilities:
Act as a point of contact for all types of service requests
Communicate directly with customers as needed.
Assist in coordination of the support teams to maximum utilization and improve communication
Monitor alert systems and take appropriate action.
Assist in management of the emergency process for support requests requiring escalation
Work with support technicians and management to do whatever is necessary to provide excellent service.
Continuously develop technical skills by resolving a portion of incoming support cases to enable progression to a technical support role
Provide feedback on opportunities to improve process and workflow efficiency
Requirements
Professional and effective written and oral communication as well as excellent interpersonal skills: such as telephony skills, active listening and customer-care
Basic computer, operating system and application knowledge
Basic understanding of networking technologies and components such as switches, routers and firewalls
Understanding of support tools, techniques, and how technology is used to provide IT services
Ability to organize and prioritize work and adapt to changes quickly
Self-motivated with the ability to work in a fast moving, team based environment
Additional Requirements
Participate in after hours rotation
Must be able to lift 50lbs
Must pass a drug and background screening
Benefits
Flexible Paid Time Off
401k
Medical/Dental/Vision Insurance available
Life and AD&D Insurance
Disability Insurance
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Primary and Secondary Education and Non-profit Organizations
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