Remote - highly preferred to sit in North or South Carolina
Must-haves
CCNA Certification
3+ years of Cisco IPT experience
3+ years of Firewall experience
3+ years of O365 / Exchange administration or support experience
3+ years of IT customer support experience
3+ years of application support experience.
Plusses
Experience working for a service provider
Experience using Service Now as a ticketing system
Day-to-Day
Insight Global is hiring a full time Level 2 Network Engineer on behalf of a Fortune 500 client in Charlotte, NC. As a member of the Operations Command Center, you will troubleshoot and support the business when critical incidents arise, providing communication to the business and key stakeholders for business impacting outages. You will work in a fast paced environment, providing level 3 support for all custom, select 3rd party applications, network, IPT, and infrastructure issues and help to standardize, create and maintain documentation (knowledge management) for the business. A successful candidate will have experience trouble shooting layer 2 and layer 3 incidents and experience partnering with customers, vendors and service providers to meet SLA's. Schedules are based on a four 10 hour shift with a rotation of days and nights (7:00AM -- 6:00PM and 1:00PM -- 12:00AM) as well as a rotating on-call schedule (12:00AM to 7:00AM) Candidates must have flexibility to work any of the shifts mentioned, including some weekends.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Retail
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