Network Operations Analyst

Shift: 6am-6pm Sunday-Tuesday & every other Wednesday******

Globally partnering with our Customers to deliver world class technical support infrastructures and applications, enabling growth, diversification and new business generation. Provide 24x7x365 technical operations support global infrastructure; with focus on minimizing impact to Customers and internal users.

Must be able to:

• Monitor the infrastructure, and be a key stakeholder Incident and Change Management processes

• Regularly perform data analysis to determine performance and identify areas of improvement

• Execute Incident, Change, and Problem Management processes

• Perform effective vendor management techniques to ensure forward-progress managed Incidents

• Monitor the performance of traffic, systems, and central site processing, addressing anomalies detected

• Conduct quarterly Release and patch rollout for European authorization system

• Route central site and customer traffic as necessary to minimize downtime and impact to the brand and business

Requirements based on File Transfer function requirements

• Bachelor’s Degree or equivalent work experience.

• Advanced knowledge of at least one of the following 5 areas in the OCC (UNIX, Mainframe, Production Control, Debit, Network)

• General understanding of the areas in the OCC (UNIX, Mainframe, Production Control, Debit, Network), and is a subject matter expert in one of the two fOCCus groups in the OCC (Transactions Processing, File Transfer). Along with a holistic understanding of how all the pieces of the OCC fit together.

• Basic Authorization concepts

• Project management

• ITIL Experience, with emphasis on Incident/Problem/ChangeManagement

• Strong problem solving skills.

• Excellent written and verbal communication skills while multi-tasking in a fast paced environment

• Effective organization skills

• Advanced knowledge of at least one of the following 5 areas in the OCC (UNIX, Mainframe, Production Control, Debit, Network)

• General understanding of the areas in the OCC (UNIX, Mainframe, Production Control), and is a subject matter expert in one of the two fOCCus groups in the OCC (Transactions Processing, File Transfer). Along with a holistic understanding of how all the pieces of the OCC fit together.

• Mainframe console commands
• File failure monitoring, troubleshooting and customer support
• IBM Tivoli alarm monitoring/follow up
• Production Control IWS action on failed jobs
• Knowledge of JCL (Job Control Language) and action on failed jobs
• Putty and Cyberark knowledge for remote server access and troubleshooting