Network Operations Analyst
Network Operations Analyst
Apex Systems
San Antonio, TX
See who Apex Systems has hired for this role
Network Operations (NOC) Analyst/ Operator
Length: 6 month contract
Shift: Rotating Shift swapping every quarter
- Friday-Tuesday 2pm-10:30pm days off Wednesday and Thursdays
- Friday-Tuesday 6am-2:30pm days off Wednesday and Thursdays
Location: Onsite in San Antonio, TX
Compensation: $27-30/hr.
Experience: Intermediate experience level with 3-5 years of experience in NOC (preferable) or enterprise Service Desk
*If interested and qualified, please contact the technical recruiter, Nicole, at nrosipal@apexsystems.com
Project Description
Responsible for providing twenty-four hours per day and seven days per week 1st Level support for Windows, UNIX, and or Network systems, IT, Mechanical and Electrical environmental system monitoring, job scheduling, dispatch, and operating support duties for the Valero Technology Operations Center. Perform monitoring of all network circuits, servers, telecommunications, Data Center equipment and environment for maximum computing availability for core business units. Provide communications with all Valero employees ensuring service is resolved in a timely manner increasing customer service. Provide training and direction to other staff members on more technical issues. Serve as the single point of contact for all I/S supported products and services. Act as liaison between management and analyst when an outage is encountered. Analyze problem tracking data to determine cause of problems, trends, and provide recommendations to reduce problem calls.
Project Deliverables
Specific primary tasks in 1st level support for the majority of IT systems that consist of Windows, UNIX, VMware, and Networking equipment as well as proactive monitoring of the operational status of all network servers, data connections, data processing, storage devices, and the computing environment of the Data Center include:
- Facilitate problem determination and resolution
- Provide first level incident resolution to avoid third level calls
- Provide third level technicians with clear, concise, well-documented problem tickets
- Create and track vendor service calls
- Contact assigned technical support staff team members in the event of an outage to include outside vendors such as Verizon or AT&T
- Run reports, manage job architecture, and provide functionality and feature recommendations for production jobs
- Schedule, release, and run production jobs to include output management (tapes, reports, optical, etc.)
- Create templates and message filters, add, modify, and delete objects in monitoring tools
- Ensure critical data backups are taken and all jobs successfully run
- Follow-up on all noted problems to ensure ownership and timely resolutions are being provided
- Work with technical analysts on helping resolve problems over the phone eliminating the need for onsite visit by analyst
- Other tasks as required allowing information integrity, reliability and availability. Other duties may be assigned
Details
- Customer facing position in a call center (NOC) environment
- Individual must be able to work within a team environment and get along well with others
- Hours: Fri-Tues 6 AM-2:30 PM (30 minute lunch)
- On site position.
- Experience
- Intermediate experience level with 3-5 years of experience in NOC, Helpdesk, Server or Desktop support
- Windows 2012, 2016 and up
- Familiarity with monitoring tools such as OpenText Operations Bridge Manager (OBM), Network Node Manager (NNMi), Microsoft Systems Center Operations manager (SCOM), or other related monitoring tools
- OpenText Service Manager or related service management software
- Familiarity with VMware, Network Circuits and backup systems a plus
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Seniority level
Associate -
Employment type
Contract -
Job function
Information Technology -
Industries
IT Services and IT Consulting
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