Network Infrastructure Technician

Network Infrastructure Technician (1 year experience, hybrid)

Be part of our future! This job posting builds our talent pool for potential future openings. We'll compare your skills and experience against both current and future needs. If there's a match, we'll contact you directly. No guarantee of immediate placement, and we only consider applications from US/Canada residents during the application process.

Hiring Type: Full-Time

Base Salary: $57K-$67K Per Annum.

About the position:

This position involves working with the State's complex voice, video, cellular, and data network as well as telephony providers to provide services to the state agencies statewide. This includes configurations of services on the Cisco Call Manager, Unity, Telephony provider Switches, Voice Mail, and various website portals that support Unified Communications, Toll-Free, Cellular, Biscom, and landline services. The individual will be responsible for assisting with the Cherwell ticketing system, group email, and hunt group calls.

What you’ll do:

• Move, Adds, Change, and Deletes (MACD) of Unified Communications (UC).
• Ordering devices for State Agencies for cellular.
• Programming for UC.
• Maintaining Billing of services.
• Assisting with UC Conversions.
• Ordering of Circuits to include MPLS. Ethernet, Broadband, and DSL.
• Toll-Free provisioning.
  
  

All you need for success:

• This position will work within various vendor websites and the Cisco suite of products.
• The position requires both verbal and writing skills as well as being detail-oriented.
• Individuals must be reliable and adaptive to change.
• Much of this will be on-the-job training due to the uniqueness of the state's system.
• The job will include addressing questions/tickets as a help desk function.