Network Infrastructure Technician

This is a remote position.

DISCLAIMER: This job posting is intended for active pooling of candidates who will become part of our talent pool. Your qualifications will be assessed against both current and future job openings. Should your application align with a role that corresponds to your skills and experience, and an opportunity arises, our recruitment team will reach out to you immediately. Please note that this does not guarantee immediate placement or contact. Additionally, we exclusively consider applications from individuals who are currently reside in the US/Canada during their application process.

Salary: $60,000 - $70,000 per annum

Experience Required: Minimum 1 year of project experience

About the position:

This position involves working with the State's complex voice, video, cellular, and data network as well as telephony providers to provide services to the state agencies statewide. This includes configurations of services on the Cisco Call Manager, Unity, Telephony provider Switches, Voice Mail, and various website portals that support Unified Communications, Toll-Free, Cellular, Biscom, and landline services. The individual will be responsible for assisting with the Cherwell ticketing system, group email, and hunt group calls.

What you’ll do:

• Move, Adds, Change, and Deletes (MACD) of Unified Communications (UC).
• Ordering devices for State Agencies for cellular.
• Programming for UC.
• Maintaining Billing of services.
• Assisting with UC Conversions.
• Ordering of Circuits to include MPLS. Ethernet, Broadband, and DSL.
• Toll-Free provisioning.
  
  

All you need for success:

• This position will work within various vendor websites and the Cisco suite of products.
• The position requires both verbal and writing skills as well as being detail-oriented.
• Individuals must be reliable and adaptive to change.
• Much of this will be on-the-job training due to the uniqueness of the state's system.
• The job will include addressing questions/tickets as a help desk function.