Steneral Consulting

Network Engineer-backfill

Steneral Consulting Providence, RI
Steneral Consulting

Network Engineer-backfill

Steneral Consulting Providence, RI
1 month ago 78 applicants

See who Steneral Consulting has hired for this role

Onsite – – Providence (Johnston) Rhode Island

  • Incident Coordination for all open incidents in scope including escalation according to procedures.
  • Monitor and react to alerts for devices including Routers and Firewalls with given tools.
  • Monitoring all open incidents in the Vendor ticketing systems.
  • Monitoring and acknowledging emails in an alerting email inbox.
  • Monitoring AT&T Business Wi-Fi Portal for downed equipment.
  • Communication of all outages or compromised services in Start of Day (SOD) and End of Day (EOD) reporting.
  • Monthly reporting on all tickets created during the past 30 days.
  • Send daily open incident report to CCMS operations team.
  • Escalating tickets to Tier 3 and/or other support teams as appropriate.
  • Basic equipment troubleshooting with clients.
  • Document problems and resolution.
  • Maintain knowledge with accurate up-to-date information relating to current policies,
  • Provide superior customer support by analyzing, diagnosing, and resolving problems within service level agreements.
  • Must effectively manage call/email workload.
  • Incident Coordination for all open incidents in scope including escalation according to documented procedures
  • Monitoring of all devices using Netreo OmniCenter
  • Creation and coordination of all Third Party Vendor ticketing systems
  • Monitoring and acknowledging emails in an alerting email inbox
  • Monitoring AT&T Business Wi-Fi (ABW) Portal for downed equipment.
  • Communication of all outages or compromised services in Start of Day and End of Day reporting with client Executives
  • Send daily open incident report to client’s operations team
  • Escalating tickets to Tier 3 and/or other support teams as appropriate
  • In-depth troubleshooting with branch colleagues / smart hands vendors to reboot equipment or replace hardware.
  • Handle escalated cases from the Tier 1.5 team to resolution.
  • Communicate updates of ticket(s) to the client in a timely fashion.

Screening Questions

  • Would you be comfortable walking a branch colleague through power cycling on site equipment with only pictures as reference?
  • What, if any, experience do you have with incident handling?
  • Do you have any experience with Network monitoring tools such as OmniCenter?
  • What, if any, experience do you have with IT ticketing systems?
  • Tier 2 handles a lot of coordination between multiple vendors to coordinate dispatches. Have you had to coordinate vendor calls / dispatches previously?
  • Service level agreements are critical in this role and can keep pressure on the team at times. How do you handle tight deadlines?
  • How strong is your technical troubleshooting? Provide examples of previous experience.
  • Why are you interested in this position?
  • Why do you want to leave your current position?
  • How familiar are you with routers and switches?

  • Seniority level

    Mid-Senior level

  • Employment type

    Contract

  • Job function

    Information Technology

  • Industries

    Software Development

Referrals increase your chances of interviewing at Steneral Consulting by 2x

See who you know

Get notified about new Network Engineer jobs in Providence, RI.

Sign in to create job alert

Similar jobs

People also viewed

Looking for a job?

Visit the Career Advice Hub to see tips on interviewing and resume writing.

View Career Advice Hub