Accroid Inc

Network Engineer

Accroid Inc United States
Accroid Inc

Network Engineer

Accroid Inc United States
3 months ago
Over 200 applicants

See who Accroid Inc has hired for this role

Candidate will be maintaining LAN and WAN connectivity for multiple remote locations across 25 geographically separated districts.

Candidate will be responsible for the ingest and triage of any tickets or requests from the helpdesk.

Candidate will be responsible for review of any alerts received and proper ticket creation to include urgency, priority, and other classification(s) that may be required.

Candidate will be responsible for read-only level 1 troubleshooting and escalation either to tier 3 or companion teams depending on the symptoms of the event.

Candidate will be responsible for assisting the ensuring the validity of node data in the systems used (ISE, DNAC, SolarWinds Orion).

Responsibilities

  • Familiarity/Experience with 3 or more of the following:
  • Cameras
  • Circuit and WAN Management
  • Familiarity/Experience with 3 or more of the following:
  • Cameras
  • Circuit and WAN Management
  • Interfacing with MPLS and LTE Vendors
  • Cisco ISE and DNAC
  • Encoders/Decoders
  • IoT Equipment
  • NAT/PAT
  • Network Management Tools: SolarWinds Orion, phpIPAM
  • Routers: Cisco IR1101s, 809s
  • Routing Protocols: BGP, OSPF
  • Switches: Cisco 9300, Advantech
  • TACACS/RADIUS
  • Help troubleshoot and maintain network tools and topology maps.
  • Maintain complete detail of issues in ticketing system.
  • Receive phone calls direct from end-users.
  • Work tickets escalated from Tier One service desk personnel and escalate to Tier Three as needed.
  • Conduct research, analysis, and correlation across a wide variety of all source data sets (indications and warnings).
  • Meet SLA requirements for response, restore, and notification time with an emphasis on proper pending codes.
  • Mentor and train Tier other Service Desk personnel as needed.
  • Be able to work shift work (Days, Swings, Mids).

  • Seniority level

    Mid-Senior level

  • Employment type

    Part-time

  • Job function

    Information Technology

  • Industries

    IT Services and IT Consulting

Referrals increase your chances of interviewing at Accroid Inc by 2x

See who you know

Get notified about new Network Engineer jobs in United States.

Sign in to create job alert

Similar jobs

People also viewed

Looking for a job?

Visit the Career Advice Hub to see tips on interviewing and resume writing.

View Career Advice Hub