Network Analyst II

We're seeking a passionate and motivated individual to join our team! This role is based in our vibrant River North headquarters in Chicago. This position requires working onsite three days per week.

the position

You configure, turn-up and support Nitel-managed hardware in the field. You’ process orders, maintain and monitor managed hardware health, manage the uptime record, play a part in team growth/development, and handle both planned and unplanned network events. You love collaboration and teamwork as you work together with the Provisioning, NOC, and Engineering teams at Nitel.

your playbook

• Review and validate core hardware configurations for customer orders
• Configure, ship and turn-up managed equipment for customer sites
• Actively monitor and maintain existing managed equipment for customer sites
• Identify technical problems and identify suitable solutions
• Process disconnects and return of managed equipment from customer sites
• Order, process and track inventory in department database
• Closely manage various support applications including Solarwinds, Tacacs, Rancid
• Share technical and work knowledge and experience with Network Analyst ls
• Meet quality, productivity, turnaround time and other expectations
• Contribute to continuous process improvement to ensure high level of customer satisfaction and to reduce disconnects
• Maintain professional and technical up-to-date knowledge of hardware by reading periodicals and attending job-related seminars/courses
• Adhere to policies, procedures and Nitel professional code of conduct
• Perform other duties as assigned to support the continued success of self, team, department and Nitel
  
  

Skills You Bring To The Field

• Bachelor’s degree in a technical discipline (Network Engineering, Computer Networking or related field)
• Minimum of two (2) years of overall relevant experience, preferred
• Minimum of 1 year of experience with Cisco Routers
• Strong technical expertise with 2 years of hands-on experience in networking technologies with a particular subject expertise in applications networking, IP network hardware, routing protocols, high availability network monitoring, network security, and/or VoIP
• Working knowledge of Cisco Routers, Firewalls and Switches
• Working knowledge of Adtran Router, IAD’s, and IP Phones
• Working knowledge of routing protocols (BGP, OSPF, EIGRP)
• Knowledge of Internet Access Technologies (T1, Ethernet, Ethernet over Copper, DS3) IPv4 and IPv6 Sub-netting and assignments
• Working knowledge of MPLS, VPN, Layer 2/3, and Point-to-Point networks IPSEC/SSL VPN Tunnels Site to Site and Remote Access Tunnels
• CCNA/CCNP certs, a plus
• Strong organization and trouble-shooting skills
• Ability to simplify and explain technical information to others
• Good project management skills
• A go-getting personality who isn’t afraid of going the extra mile
• A [healthy!] obsession to detail
• Initiative, resourcefulness, and teamwork
• A-game in husslin’
  
  

our rally cry

• Put Customers First
• Think as an Owner
• Win as a Team
• Act with Integrity
• Be Better Every Day