Network Analyst

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Overview

We have a newly created opportunity for a Network Analyst to join our global IT team. This role is working onsite and can be located at our corporate headquarters in Milwaukee, WI or Chicago, IL (near O’Hare). This position is responsible for supporting the network infrastructure in a large, complex, global environment. This position requires excellent technical skills and proven attention to detail, process, and discipline within a production environment.

Key Job Responsibilities

• Escalation point for a team of Desktop Support Techs, providing advanced troubleshooting, problem solving and research for all levels of IT and global users.
• Provide level 2 support for Network Related issues. Monitor the network ticket queue, resolve incidents and tickets. Escalate issues as needed.
• Provide hands on support configuring and racking switches, opening ports, setting proper VLANs, etc.
• Maintain and monitor SolarWinds ensuring all network devices are online. Analyze bandwidth trends and escalate circuit issues to network team.
• Work with cabling vendors for new network drops and ISPs for new circuit installs.
• Participate in on-call rotation.
• Other duties and projects as assigned.
  
  

Qualifications/Requirements

• Bachelor’s degree in IT or a related field – or - equivalent work experience
• 2+ years of recent network administration expertise supporting a global, 100+ site WAN and LAN environment.
• Experience supporting SD-WAN environments.
• Experience following enterprise network security best practices and policies.
• Support of Cisco, controller based, wireless solutions.
• Strong knowledge of networking technologies and WAN communications including TCP/IP (routing and subnetting)
• Strong knowledge of Layer2 and Layer3 Cisco switches including Catalyst 92xx, 93xx
• Strong troubleshooting skills.
• Must be able to work effectively with technical and non-technical remote support.
  
  

Additional Information

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.