National Product Trainer - National Accounts

Job Description

The National Trainer is responsible for the delivery of sales, product and product technical training to both internal and external audiences. The Trainer works closely with our Air and Water division. This involves collaborating with product management, R&D, marketing, customer service, and sales teams to identify needs, gather content, and create presentations, interactive exercises, and supplementary materials for training sessions held in person, via webinars, and on LMS platforms. These training efforts cater to internal sales teams, third-party sales teams, customer experience agents, as well as plumbers, distributors, and other relevant audiences.

This position will serve our Water Heater Division, located in Roswell, GA. The candidate can reside in TX, CA, GA, PA, IL, New England.

Responsibilities

• Work closely with the product management and engineering teams during product development to gain a comprehensive understanding of new products.
• Collaborate with sales, cx, product, and marketing teams to identify training requirements for new and existing products
• In addition, develop training content in support of product launches and existing products. This may include training presentations, video training modules and hands-on training exercises, ensuring materials are consistent with brand guidelines and product messaging.
• Conduct training as needed, leading webinar-based training and assisting with in-person training.
• Work with external agencies and partners to develop and deliver training content
• Work with customer call centers (tech support and order center)
• Periodic travel may be required
  
  

Qualifications

• Bachelor’s Degree in Marketing, Business, or Training related field or Equivalent Experience.
• 3 years of business or training experience.
• Strong presentation skills
• Excellent communication skills, written and verbal, with attention to detail and accuracy.
• Proficient computer skills and in-depth knowledge of relevant software such as PowerPoint, MS Word, MS Teams, MS Dynamics
• Strong systems skills, Zingtree, Pure Cloud, Oracle, Model Numbers
• Strong project management skills and a track record of success meeting deadlines.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Demonstrated teamwork skills critical for success in this cross-functional position
  
  

How To Stand Out

• Previous customer-facing training experience, especially in the water heating or HVAC industries
• Strong product knowledge (water heaters or HVAC)
• Certifications and ongoing skills development in training field
  
  

The pay scale for this position in California is $83,808- $134,028. Please note all pay ranges are broadly stated and any final offer is dependent on factors such as location, direct experience, market guidance and internal equity, among other qualifying criteria.