MRI - Field Service Engineer
We are seeking a highly motivated and skilled Field Service Engineer to join our dynamic team at Promaxo. As a Service Engineer, you will play a crucial role in providing remote/onsite technical support and assistance in the installation, maintenance, and troubleshooting of our state-of-the-art medical imaging equipment
Key Responsibilities
Key Responsibilities
- Installation and Maintenance: Assist in the installation and commissioning of Promaxo's medical imaging systems at customer sites. Conduct routine maintenance and calibration to ensure optimal equipment performance and reliability
- Technical Support: Respond to customer inquiries and provide timely technical support via phone, email, or on-site visits. Troubleshoot and resolve issues with equipment to minimize downtime and ensure customer satisfaction
- Training: Conduct training sessions for customers and end-users on the proper usage, functionality, and maintenance of Promaxo's products
- Documentation: Maintain accurate records of service activities, equipment status, and customer interactions in the company's database. Prepare detailed service reports for internal and external reference
- Collaboration: Work closely with the engineering and product development teams to relay customer feedback and contribute to product improvement initiatives
- Bachelor's degree in Biomedical Engineering, Electrical Engineering, or a related field
- 0-2 years of relevant experience in servicing medical imaging equipment or similar technical support roles preferred
- Knowledge of medical imaging systems, medical device regulations, and basic electronics
- Strong problem-solving skills and the ability to think critically under pressure
- Excellent communication and interpersonal skills to effectively interact with customers and internal teams
- Willingness to travel (50%) to customer sites for installations and service visits
- Opportunity to work with cutting-edge medical technology that has a positive impact on patient care
- A collaborative and innovative work environment that encourages professional growth and development
- Chance to be a part of a dynamic team that is pushing the boundaries of medical imaging and robotics
- Competitive compensation package and benefits
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Seniority level
Not Applicable -
Employment type
Full-time -
Job function
Information Technology -
Industries
Medical Equipment Manufacturing
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