We are seeking a highly motivated and skilled Field Service Engineer to join our dynamic team at Promaxo. As a Service Engineer, you will play a crucial role in providing remote/onsite technical support and assistance in the installation, maintenance, and troubleshooting of our state-of-the-art medical imaging equipment
Key Responsibilities
Installation and Maintenance: Assist in the installation and commissioning of Promaxo's medical imaging systems at customer sites. Conduct routine maintenance and calibration to ensure optimal equipment performance and reliability
Technical Support: Respond to customer inquiries and provide timely technical support via phone, email, or on-site visits. Troubleshoot and resolve issues with equipment to minimize downtime and ensure customer satisfaction
Training: Conduct training sessions for customers and end-users on the proper usage, functionality, and maintenance of Promaxo's products
Documentation: Maintain accurate records of service activities, equipment status, and customer interactions in the company's database. Prepare detailed service reports for internal and external reference
Collaboration: Work closely with the engineering and product development teams to relay customer feedback and contribute to product improvement initiatives
Qualifications
Bachelor's degree in Biomedical Engineering, Electrical Engineering, or a related field
0-2 years of relevant experience in servicing medical imaging equipment or similar technical support roles preferred
Knowledge of medical imaging systems, medical device regulations, and basic electronics
Strong problem-solving skills and the ability to think critically under pressure
Excellent communication and interpersonal skills to effectively interact with customers and internal teams
Willingness to travel (50%) to customer sites for installations and service visits
Why Join Promaxo:
Opportunity to work with cutting-edge medical technology that has a positive impact on patient care
A collaborative and innovative work environment that encourages professional growth and development
Chance to be a part of a dynamic team that is pushing the boundaries of medical imaging and robotics
Competitive compensation package and benefits
If you are passionate about medical technology and eager to contribute to the future of healthcare, we invite you to apply for the position of Service Engineer at Promaxo. Together, let's drive the advancement of medical imaging solutions and improve patient outcomes.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Information Technology
Industries
Medical Equipment Manufacturing
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