MORTGAGE ORIGINATION MANAGER - Remote | WFH

Join our team as a Mortgage Origination Manager and lead a dynamic group of Mortgage Loan Advisors to deliver exceptional service, ensure top-notch loan origination, and drive business growth. You'll play a pivotal role in nurturing a knowledgeable team that excels in both inside and outside sales.

Duties and Responsibilities

Lead and manage our mortgage origination team through effective recruiting, training, development, and coaching.

Inspire and guide the team to meet and exceed service standards and sales targets.

Conduct regular department and team meetings to foster collaboration and share best practices.

Act as a point of contact for internal borrower inquiries, questions, and concerns, ensuring prompt and effective resolutions.

Monitor and optimize departmental processes and procedures to enhance efficiency while prioritizing the financial well-being of our borrowers.

Develop and implement strategies to elevate service quality and operational effectiveness.

Cultivate relationships with industry professionals to expand and maintain a strong referral network, coaching team members to build and sustain their own professional networks.

Utilize resources to analyze team performance, identify areas for improvement, and propose innovative solutions to streamline processes and enhance work quality.

Foster strong partnerships between the sales and operations teams, collaborating closely with mortgage operations and processing associates to deliver exceptional member experiences and achieve organizational goals.

Lead marketing initiatives for the origination team, providing guidance on project requests and marketing strategies.

Ensure continuous education and proficiency in mortgage products and systems among team members.

Support and participate in credit union projects and initiatives as needed.

Communicate effectively with senior management regarding business needs and challenges.

Develop a thorough understanding of our credit union's systems and operational procedures.

Continuously improve personal competency through ongoing training and certification programs.

Demonstrate strong interpersonal skills to effectively negotiate, instruct, supervise, persuade, and communicate with others.

Required Qualifications

Minimum of 5 years of experience in mortgage origination.

At least 2 years of experience in a sales management role within the financial industry.

Bachelor's Degree Preferred, Or Equivalent Work Experience.

Proven ability to lead and coach a team in both remote and in-person environments.

Excellent written and verbal communication skills.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of the job, the employee is regularly required to sit; use hands to manipulate, handle, feel, and talk or hear. The employee is frequently required to reach with hands and arms. Occasionally, the employee may be required to stand and walk. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

Employment Type: Full-Time