The Mortgage Loan Processor I is responsible for ensuring loans are processed accurately and in a timely manner while maintaining compliance with all guidelines, policies and procedures established by federal, state, local and investor guidelines. In this role, it is important to ensure internal and external customer service expectations are exceedingly satisfied and to establish pro-active and timely communication to clients, Loan Officers, Branch referring partners, Underwriters and the closing department. The Mortgage Loan Processor I obtains necessary information and documentation to process and complete mortgage loan files. Verifies all documentation for accuracy and completeness. Knowledge of the mortgage loan process and associated documentation with a strong understanding of regulations and laws associated with residential lending is critical for success in this position. Ability to determine incomplete, inaccurate or missing information. To motivate, problem solve, counsel or influence others is a material part of the job, requiring a significant level of diplomacy and trust.
Essential Job Functions
Review all loan applications for accuracy, completeness and compliance
Monitor and maintain an application pipeline
Receive and review documentation from clients related to income, asset and credit profiles
Image/index, review and submit completed files via the loan origination system to the underwriting department
Directly communicate with Loan Officers, clients, service providers and branch referring partner to gather and clear underwriting conditions; primarily responsible for documentation collection
Provide exceptional service for both internal and external customers
Ordering third party documentation; verify vendor orders are complete and invoices received
Communicate with various companies to obtain property survey, flood certificate, title commitment and payoff information
Maintain knowledge of industry compliance standard rules and regulations
Review Hazard Insurance for required coverage and Insurance Carrier rating
Review title work for seasoning requirements, liens, entity issues, etc…
Review flood certificates for flood status
Required Qualifications
High school diploma or equivalent work experience required
Minimun of 2 years residential mortgage processing experience on agency products strongly preferred
Working knowledge of PC (MS Windows and Office Products including Word, Excel, etc.)
Knowledge of RESPA guidelines, general knowledge of all mortgage and consumer lending regulations strongly preferred
Strong math and analytical skills
Excellent written and verbal communication skills and ability to work in a team environment
Demonstrated ability to prioritize, multi-task, meet deadlines and adapt to changing priorities with strong organizational skills.
Proven success working in fast-paced, high volume environments
Precise attention to detail
Ability to network and interct with others to build internal relationships to foster team environment.
Foundational knowledge of FHA, VA, Conventional, Jumbo (preferred). Other products, (i.e.) CP, USDA, HELOC preferred but not required
Demonstrated strong customer service skills
Ability to handle competing priorities effectively and within established timeframes
High level of integrity and trust; must be a team player with a selfless attitude
Ability to work varying hours and overtime if needed
Compensation And Benefits
This position is eligible to earn an hourly rate of $21.00-23.00 per hour. Compensation for this role also includes short-term incentive compensation subject to individual and company performance.
Please click here for a list of benefits for which this position is eligible.
Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.
Job Posting Expiration Date: 09/01/2024
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
Seniority level
Entry level
Employment type
Full-time
Job function
Finance and Sales
Industries
Banking
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