When you show your people some love, good things happen. As an independent, family-owned business, Key Mortgage feels like a big family because that's exactly what we are. Our secret is we invest in our people, and they keep getting better — so our company does, too. Support starts on day one, so you can focus on what's most important — delivering the highest quality home financing services to our customers. At Key Mortgage, we've got your back.
Job Summary
Loan Closers have two major objectives to achieve: 1.) consistent, superior service at the point in the transaction that may often be the most stressful for the customer and which is the final impression of the company left with them; and 2.) to ensure that closings are accurate, complete and result in an immediately saleable loan. Our Mortgage Loan Closer must be willing and able to work in a faced paced environment, stay organized and must have strong attention to detail.
Essential Duties
Proactively monitor your pipeline in Encompass, ensuring that the closing SLAs are met
Provide excellent customer service to internal and external clients, including LO, LOA, processor and title company personnel by responding promptly and effectively to all forms of communication (both via phone and email).
Verify all data for accuracy, this includes borrower and sellers names, verifying property information, lock information, and escrow information
Review and compare last disclosed Loan Estimate (LE) to Closing Disclosure (CD) to determine if valid change of circumstance has occurred and if change of circumstance document is to be provided
Prepare & provide the initial CD to the customer
Prepare and provide redisclosures and final CD's to the customer
Closers are responsible to ensure the KMS final CD matches the title company CD (including payee names, addresses, contact information etc.)
Communicate with Loan Officer regarding CD, delivery and signature requirements, final CD notification etc
Prepare accurate closing documents for loan files in accordance with investor guidelines and loan type
Verify all underwriting conditions are met
Monitor all hybrid closings and confirm documents have been e-signed for closing
Request wires from accounting for all closings
Ensure error free documentation prior to releasing funding authorization
Assist with post closing deficiencies
Requirements
Familiarity with industry quality control standards and fraud detection method
Experience with POS approval processes and knowledge of LP, DO/DU and other AUS
Proficient computer skills including Google Workspace
Encompass experience preferred
Excellent people skills, patience, customer service and ability to work in high paced environment
Likes multi-tasking
Superior attention to detail
Proficient knowledge of technology including office equipment (printers, scanners, etc)
Minimum 1 years loan closing experience including conforming conventional, FHA, VA and IHDA Loans
Benefits
Medical
Dental
PTO
VTO
Seniority level
Associate
Employment type
Full-time
Job function
Sales and Management
Industries
Primary and Secondary Education and Non-profit Organizations
Referrals increase your chances of interviewing at Key Mortgage Services by 2x