Join world-class experts in finding answers to our customers toughest questions as our IT Operations Manager. This role is in charge of delivering and supporting all infrastructure, cybersecurity and IT service management as the organization experiences double-digit growth and global expansion. The position will be based in Orlando, Florida.
The IT Operations Manager will provide technology leadership in the planning, architecture, deployment, management, and operation of essential IT infrastructure including computing, storage, virtualization, networking, and security. The ideal candidate should bring experience working in infrastructure management including public/private cloud exposure, introducing new technologies and change in a dynamic environment, and managing IT service delivery in a 24/7 operating environment.
Reporting directly to the Chief Financial Officer, this leader will play an instrumental role in:
Leading and delivering infrastructure capabilities with focus on user-experience, resilience, performance, availability, security, and total cost of ownership
Directly managing the data center on premise and cloud-based infrastructure, which includes monitoring and backup
Responsible for management, coaching and development of a diverse and distributed team of IT Operations professionals who will build, maintain and support., IT infrastructure and networks
Partnering with Halma IT for implementation and maintenance of cybersecurity controls
Participating in the Halma community for IT leaders for sharing of best practices
Designing and implementing a service desk and service catalog with corresponding SLAs
Establishing polices and processes within the IT operations function to support efficiency
Providing a high level of proactive and mission critical support to security related incidents across the organization
Assessing and driving process and technology roadmaps for IT Infrastructure
Developing the technology strategy, goals, roadmaps in partnership with the IT leadership team and providing inputs to the annual budget
Overseeing activities relating to the engineering, design, development, implementation, testing and overall technical support to ensure the IT infrastructure services environment meets the business needs of the company
Automating repetitive tasks to drive efficiencies and document for future reference including scripts, programs, processes and standards
Serving as the technical escalation point for network and systems and issues both during business hours and after hours/on-call
Leading infrastructure related integration activities for mergers and acquisitions
Responsible for coaching and mentoring team members on complex problem resolution
Evaluating network performance, outages and develops proactive solutions to enhance service delivery and prevent future issues
Involved in the design and execution of the business continuity plan
Serving as a technical lead on projects and implementations while managing resources effectively
Overseeing vendors and contracts needed to support systems and deliver services
Responding to requests for information during assessments and audits
As a key member of the IT leadership team, the IT Operations Manager will be expected to provide clear and decisive recommendations, challenge assumptions, and advocate for the needs of his/her domain. While this position is a dedicated Ocean Optics role, it is also essential to foster our Halma culture in “living the purpose and embracing the adventure”.
About The Candidate
Our ideal should possess:
Experience with on-prem and cloud systems; server consolidation and cloud migration.
Ability to work in a rapid paced fluid environment with multiple business units and priorities
Strong communication skills (verbal, written, and listening), ability to build relationships across teams
Heavily experienced in the entire Microsoft Office 365 platform
Familiar with cloud-based telecom solutions such as Ring Central and MS Teams Calling
Certified Azure Architect a plus
Adept in the architecture and support WAN/LANs environments including VPN
Strong experience in Microsoft Windows servers, including AD, vitalization and cloud backup solutions
Experience managing security technologies such as F-Secure virus/malware protection, Cato firewalls/VPN, One Login 2-factor authentication, BitLocker encryption, CrowdStrike endpoint protection
Ability to create and support MSSQL instances
Comfortable managing and coaching a diverse team across multiple locations
Customer service mindset, with the ability to drive excellence in delivery, fast problem resolution and process improvement
Excellent problem solver, skilled at managing incidents, identifying causation, corrective and preventive actions
Ability to translate IT knowledge to business stakeholders at all levels
Experience with Agile methods and concepts
Understanding of ITIL and ITSM
Flexible to support 24/7 manufacturing operations, which may include being on call nights and weekends
Working knowledge of Cyber Security, Data Privacy attestation and policies
Operates with the utmost standard of ethics and integrity
Ability to travel up to 10% and internationally required
Bachelor's degree in computer science, information technology, business or a related field or equivalent combination of experience and education
7+ years of experience providing support to and maintaining IT Systems and Networks and related technology
3+ years’ experience in leading and managing a diverse technology team
About The Company
Ocean Optics is an Applied Spectral Knowledge company and a leading provider of optical solutions for researchers and industries, utilizing spectral measurements to expand scientific discovery, reduce waste, and improve quality of life. We combine savvy system design, integration capabilities, and application knowledge to help people solve problems using light measurement.
With more than 200 employees worldwide throughout the US, EMEA and APAC, we leverage the wealth of knowledge from a diverse and multidisciplinary team that drives our growth and high performance. Ocean Optics is a subsidiary of Halma plc, an international market leader in safety, health, and environmental technology.
About The Perks
Ocean Optics offers a comprehensive compensation package and health and wellness benefits. Also, as a member of the Halma Group of companies (www.halma.com), our employees enjoy excellent career development, networking, and advancement worldwide.
EQUAL OPPORTUNITY EMPLOYER (US)
Ocean Optics is an equal opportunity employer. Qualified applicants will be considered without regards to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Appliances, Electrical, and Electronics Manufacturing
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