Mental Health Coordinator

The Mental Health Coordinator provides a warm welcome to all Just 4 Kids clients, ensures that their needs are met, and expectations are exceeded. The Mental Health Coordinator greets those entering the administration building, provides intake paperwork to clients, answers questions, collects payments, manages scheduling of appointments, answers phones, ensures that all questions are answered, and needful resources are provided. The CEC occupies the reception desk and oversees the lobby.

Essential

Duties and Responsibilities

• Prepares the lobby and reception area for clients at the beginning and end of the day and maintains throughout.
• Greets patients in a warm welcoming manner, using client and guardian names whenever possible.
• Answers all incoming phone calls, returns missed calls/voicemail, delivers messages to appropriate individuals.
• Sends reminder notifications of upcoming appointments.
• Manages client waitlist and communicates with clients when openings arise.
• Reaches out to clients who are late and/or no-shows for appointments.
• Communicates daily with mental health providers providing updates for client appointments.
• Collects cash and credit card payments.
• Maintains up to date client account information.
• Performs various clerical duties such as copying/scanning forms, reports, client info, etc.
• Maintains proficient understanding of Electronic Medical Records system.
• Trains all onboarding counselors on Electronic Medical Records system.
• Assists with the orientation process of newly hired mental health professionals.
• Ensures mental health professional has the appropriate professional profiles on the correct marketing and advertising platforms.
• Maintains confidentiality of all proprietary company information.
• Maintains confidentiality with all patient information (HIPAA).
• Ensures a superior patient experience, by embracing the Just 4 Kids mission and values, and treating all with compassion and respect.
  
  

Additional Duties

• Assists with transfer of medical records.
• Assists with medical billing collections.
• Schedules all clinically rotating students within urgent and primary care.
• High school diploma is required.
• Bachelor’s degree in Healthcare Administration or related healthcare field preferred.
• Previous reception experience preferred.
• Knowledge of the data processing equipment, personal computer, and other standard machines common to the business office.
  
  

Work Environment

• Typically work is performed in an office setting.
  
  

Physical Demands

• Able to sit for extended periods of time.
• Able to move about office setting to complete responsibilities.
• Frequent use of phone, computer, and office equipment.
• Able to lift up to 25 lbs.
  
  

Travel

• +/-10%
  
  

Required

Knowledge, Skills, and Abilities

• Reception experience.
• Interpersonal skills.
• High level of Confidentiality.
• Business acumen.
• High level of organization.
  
  

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.