Member Services Specialist

Company Description

At Access, we believe great things happen when people come together. Our discount and rewards solutions are designed to connect three very important groups: organizations, their members, and the merchant community.

The result? Everyone wins. Merchants tap into theaffinity membersshare with their organizations. Organizationscreate loyaltyandgenerate revenue. And members are happy because they save money.

Access employees enjoy a flexible, friendly, people-oriented work environment with all-employee parties, activities that include family and friends, employee recognition, a fantastic nationwide employee discount program, and a strong focus on career development.

, Job Description

Recognized as a “Top Workplace in Utah” by the Salt Lake Tribune (2015-2022), we have openings on our Customer Service Team. Access Development is looking for Member Services Specialists to join our Member Services Department. This is a full-time position, working in a hybrid environment working 3 days in office, with a shift ranging between the hours of 8 AM to 9 PM, Monday-Thursday and 8 AM to 7 PM on Fridays to include occasional remote on-call weekend coverage. This position pays a base wage plus incentive bonuses paid out per pay period.Spanish/English bilingual pay differential is offered.

If you are a passionate, career-minded individual with exceptional customer service, you’ve just discovered an amazing career opportunity with Access Development.

For over 35 years, the Access mission has been to deliver the world’s best member benefits, customized to the needs of our clients. Our company continues to grow and we are looking for the right person to join our member services team.

If you want to be a valued part of the team, work with top-notch people, and look forward to upward mobility opportunities, check us out!

Mission of the Role: Member Service Specialists serve as the primary point of contact for Access members, organizations and merchants. This position is responsible for providing world class customer service during each contact. The Member Services Specialist plays a vital role in creating member loyalty, driving usage of Access discounts and websites. This role is responsible for assisting customers over the phone with occasional member assistance via email.Tthe Access mission has been to deliver the world’s best member benefits, customized to the needs of our clients. Our company continues to grow and we are looking for the right person to join our member services team.

Job Responsibilities:

• Provide world class customer service to Access members, organizations, and merchants over the phone.
• Assist members via inbound phone calls, chat, and email.
• Educate members on website usage and merchant discounts currently available to them.
• Assist members with booking reservations for hotels and car rentals. As well as answer questions regarding current reservations.
• Proactively engages with members, providing updates, following up, and informing them of any status changes.
• Thoroughly notate accounts and reservations.
• Demonstrate problem solving skills when trouble shooting website errors with our members.
• Mentoring new hires.
• Exceptional attendance and punctuality is a must for this position.
• Assist with special projects as needed.
  
  

, Qualifications

• High school diploma, or equivalent required.
• 6 + months of customer service experience or similar preferred.
• Bilingual skills in Spanish/English a plus, but not required
• Demonstrable working knowledge of Microsoft Word, Excel, PowerPoint, Outlook and the Internet required; experience using databases and web-based CRM applications a plus.
• Strong telephone, written and verbal communication skills.
• History of building strong relationships with clients/customers on the telephone is preferred.
• Understanding of loyalty programs a big plus.
  
  

Benefits:

• Recognized as a “Top Workplace” and a national “Best & Brightest Companies to Work” recipient, we recognize people as our most valuable asset. Your contributions will be valued and celebrated by a closely-knit team that is committed to excellence. If you are looking for an exciting and fun place to work, then Access Development is your kind of place. Great growth and career development opportunities await you. We offer competitive wages, and our benefits package includes medical, dental and vision insurance, a lifestyle discount program for personal/family use, travel benefits, a 401k plan, paid holidays, personal time off and more.
  
  

Additional Information

While this job description attempts to describe the essential functions of the position, it does not prescribe or restrict the tasks that may be assigned. It does not restrict management’s right to assign or reassign duties or responsibilities to this job at any time.

To apply for this position, please complete an Initial on-line Job Application and attach your resume and cover letter at http://www.accessdevelopment.com/careers/

Access Development is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Access Development does not discriminate on the basis of disability, veteran status or any other basis protected class under federal, state or local laws.

All your information will be kept confidential according to EEO guidelines.