The Gathering Spot is looking for a Member Experience Coordinator to join our Connected Cities team. This person will report directly to the Head of Membership Experience and assist with all aspects of the member experience in Connected Cities, which include New York City, Chicago, Houston, Charlotte and Detroit. This role will heavily focus on event and retention ideation, strategy and execution. Responsibilities include but are not limited to:
Coordinating the budget, ideation, planning and execution of member events
Member engagement strategy and execution with KPIs tied to retention and engagement
Answering member support questions within an expected response time
Maintain member data analytics and use them to drive member engagement
Help to maintain and update member information in TGS’s CRM databases
Solicit, analyze and present feedback on member’s experience
Travel to host in-person experiences as needed
Manage responsibilities and deliverables of contractors including Connected Cities Curators
Acting as a liaison between TGS and community board members
Job Requirements:
Excellent written, verbal and interpersonal communication skills
Exceptional people skills and the ability to build relationships with members and internal team members
Maintain high standards of personal appearance and grooming
Data-driven mindset with proven experience utilizing metrics & insights as tools for informed decision-making
Detail-oriented, excellent prioritization, time management, organizational, and follow up skills
Self-starter who has the ability to work independently
Bachelors preferred but not required
Requires frequent air travel including evenings and weekends
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Internet Publishing
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