All of us can agree healthcare is simply too hard in the US. And our members feel that pain day in and day out. We aim to create an experience that simply feels easy when you need to access our healthcare system. If you need something, you know where to go to get it with care that is a click (or as few clicks as possible!) away.
What’s beautiful about a vision oriented toward “easy” is how it imparts a singular feeling. We instinctively know as humans when something is easy versus hard, even if we can’t explain why. We fight as a company to make an easy pathway available to all our members at every stage of their healthcare journey. If you feel passionate about delivering better healthcare to small businesses through a seamless care experience and affordable benefits, join us!
We are looking for a hard-working, empathetic person to join our member advocacy team. We’re building a team of social workers, patient advocates, health coaches, nutritionists, and nurses to support our members in solving everyday problems.
What you will do:
Provide accurate and easy-to-understand guidance in the complex world of health insurance and employer benefits across multiple channels (phone, text, chat, and email)
Help new customers with their onboarding, making sure members understand and select appropriate health plans and other steps
Assist members with issues around their care journey - whether it’s finding a provider, helping with claims issues, or referring them to expert clinical care managers
Give feedback to the product team about member support issues so they can design better experiences
Generally strive to make sure members feel taken care of and love our service
About you:
Bachelor’s degree with 2 years of related experience in social work, patient advocacy, or health coaching preferred
Comfortable with remote work
Excellent communicator
Strong preference for candidates fluent in Spanish and English
Some knowledge of healthcare and/or insurance benefits preferred
Entrepreneurial. Self-directed. Excited to build something from scratch
Values-oriented. You care about making our healthcare system work better for people and business owners
Gritty. You aren’t worried about getting your hands dirty and working hard when you need to
Comfortable with change. We are a startup and need people who are ok doing things outside of their traditional job description
Comfortable with modern web applications. We are building all of our software in-house and you will be a key constituent in its development
Benefits:
Stock options in rapidly scaling startup
Flexible vacation
Medical, dental, and vision Insurance
401(k) and HSA plans
Parental leave
Remote worker stipend
Wellness program
Opportunity for career growth
Dynamic start-up environment
Sana is a modern health plan solution for small and medium businesses. We use a more efficient financing structure and integrated technology solutions to cut out wasteful spending and get members access to better quality care at lower costs. Founded in 2017, we are an experienced team of engineers, designers, and health system operators. We have the financial backing of Silicon Valley venture firms and innovative reinsurance partners. If you are excited about building something new and being a part of fixing our broken healthcare system from the inside, please reach out!
Our cash compensation amount for this role is targeted at $55,000 per year for all US-based remote locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Legal
Industries
Transportation, Logistics, Supply Chain and Storage
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