Medical ServiceNow Application Analyst

Bluebird has a direct hire position for Medical ServiceNow Application Analyst a position in Florida

** Remote position MUST live or relocate to anywhere in Florida**

**Paid relocation assistance available**

Medical ServiceNow Application Analyst

Job Description for the Medical ServiceNow Application Analyst:

• Incident resolution
• Customer support for all live ServiceNow modules
• Request evaluation and completion
• Participation in ServiceNow system upgrades and/or patches
• Propose and lead small, mid, or large-sized optimization efforts
• Support and assist in development of ITSM Team, specifically with regard to mentoring more junior colleagues
• All ServiceNow JavaScript work including technical integration and customizations
• Lead ServiceNow module implementations in collaboration with ServiceNow and any partnered vendor(s)
• Managing HI portal tickets with ServiceNow
• Building & Fostering inter and intra-departmental relationships
• .

Ongoing Projects for the Medical ServiceNow Application Analyst

• Certificate Inventory and Management
• Forecasting for Projects (Discovery)
• Upland RightAnswers migration to ServiceNow KB
• ServiceNow Washington Upgrade

Upcoming Projects for the Medical ServiceNow Application Analyst:

• Agent Chat, Agent Workspace, and Virtual Agent
• Release Management

Requirements for the Medical ServiceNow Application Analyst:

• Certified ServiceNow Administrator
• Bachelor's but will accept 10+ years of experience in lieu of degree
• 10+ years of experience as a ServiceNow Administrator
• In particular, significant experience with at least 4 of the following areas is required:
• ITSM - Asset Management
• ITSM CHG/INC eBonding w/ External Vendor
• ITSM CMDB/CSDM
• ITSM Mobile Agent
• ITBM Agile Management
• ITBM Demand Management
• ITOM Certificate Inventory & Management