OrthoLoneStar

Medical Scheduler Coordinator - Call Center

OrthoLoneStar Austin, TX
No longer accepting applications

GENERAL JOB DESCRIPTION : Responsible for overseeing the template modifications for the providers’ schedules within the practice EMR. Schedule new and follow-up patient appointments as needed to support the template changes and periods of high call volume. Perform a variety of clerical duties involved in maintaining patient medical records and schedule templates in accordance with established policies and procedures.

Essential Functions

  • Serve as point of contact for all provider modification requests to their schedule templates within the EMR, which includes but is not limited to; changes in appointment slot count for volume adjustments, time out of office, and adjustments in the order of appointment slot types for flow of clinic and start and end times.
  • Communicate with providers, Office Managers and reception teams accordingly when changes are made.
  • Assist in the rescheduling of appointments that were a result of the template changes made.
  • Update the practice call calendar to accurately reflect when providers will be out of the office.
  • Perform Quality Assurance on the third party scheduling platform to ensure it aligns with changes made to schedule templates in the EMR.
  • Assist with updating provider scheduling preferences in third party scheduling platform.
  • Schedule and reschedule appointments for patients with attention to all insurance rules and limitations per physician bibles.
  • Work with physician and physician staff to ensure quality patient care and services are provided. Ensure compliance with clinic standards of quality patient care.
  • Record all new patient demographics and update existing accounts in EMR.
  • Answer inbound calls from scheduling queues, redirecting to appropriate departments as needed.
  • Create EMR entries for cancelled appointments.
  • Cancel patient appointments as directed by patients, providers, or Service Center Manager.
  • Complete all scheduling tasks, messages, requests, referrals, and faxes.
  • Return voicemails as well as making second and third attempts to patients who have left voicemails.
  • Confirm Appointments as needed.
  • Process and complete online appointment scheduling
  • All other duties as assigned.

Qualifications

Education :

  • High School diploma

Experience

  • Previous experience in a medical office setting
  • Proficient computer skills – Outlook, general Microsoft Office functionality, copy & paste function, ability to move in and out of applications with ease

Licensure : N/A

Special Skills

  • Knowledge of medical and insurance terminology
  • Attention to detail
  • Ability to effectively communicate both orally and written
  • Ability to work in a fast paced environment
  • Ability to focus on detailed task at hand in an otherwise distracting environment

Physical Demands

  • Must have adequate visual acuity to read, the ability to interpret and understand written material.
  • Must have full range of body motion including manual and finger dexterity and eye-hand coordination.

Environmental Working Conditions

  • Continuously handle multiple tasks simultaneously and work as a part of a team
  • No conditions of chemicals/fumes/odors and dust/messiness
  • Seniority level

    Entry level
  • Employment type

    Full-time
  • Job function

    Health Care Provider
  • Industries

    Medical Practices

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