SUMMARY: Serves as initial contact for all patients visiting office.
DUTIES AND RESPONSIBILITIES:
Answers, screens, and directs calls on multi-line phone system; takes detailed messages and/or forwards telephone calls to appropriate department or employee
Clears messages each morning and delivers to appropriate department or employee
Meets and greets patients
Prepares and forwards outgoing mail and packages
Performs general clerical duties including but not limited to filing, photocopying, faxing, and mailing as required
Maintains supplies, arranges for equipment maintenance, and keeps reception area organized
Inputs patient information and demographics into computer system
Verify demographics and insurance
Scan in all patient documentation including proof of insurance verification
Ensure all receipts are signed after collecting payments
Ensure all consents are signed
Perform end of day cash reconciliation
Maintain clean and orderly waiting area and patient bathrooms
Demonstrates a high level of professionalism in dealing with confidential and sensitive issues
Performs other related duties as assigned by management
QUALIFICATIONS:
High school diploma or equivalent
Must obtain and maintain BLS certification
Excellent verbal and written communication skills
Strong interpersonal skills
Ability to understand and follow written and verbal instructions
Commitment to excellence and high standards
Strong organizational skills; able to manage priorities and workflow
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Ability to effectively communicate with people at all levels and from various backgrounds
Knowledge of medical terminology helpful
Professional appearance and demeanor
Bilingual skills a plus
COMPETENCIES:
Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics
Customer Service--Manages difficult or emotional patient situations; Responds promptly to patient needs; Solicits patient feedback to improve service; Responds to requests for service and assistance; Meets commitments
Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things
Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
Frequently required to walk, sit, and stand
Occasionally exposed to bloodborne and airborne pathogens or infectious materials
Occasionally required to travel for training purposes
Required to attend at least 2 community clinic events per year
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Seniority level
Entry level
Employment type
Full-time
Job function
Health Care Provider
Industries
Internet Publishing
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