Mom first - COO @ Index Health - KMCMS L&D Enthusiast
Why we started Index Health
Index Health is on a mission to get personalized medicine to 7B people.
Medicine today can be summarized as a 15-minute appointment that inevitably ends
in prescription medication. It’s a reactive, symptom-focused approach to health that
hasn’t changed since the 20th century.
Index Health is modernizing medicine by making treatment personalized,
data-driven, and proactive, to help prevent and treat disease in a much more
effective way. We use advanced lab tests, highly-trained medical staff, and data to
personalize treatments. Personalized treatments include nutrition, lifestyle changes,
and, at times, targeted supplements, and rarely, medication.
With our member base, we've proven to be more effective treatment than modern
medicine, and we believe this is the way the “practice of medicine” should be!
We focus on people who have chronic disease or are focused on prevention and
optimization.
About Index Health
Index Health uses lab tests, specialized medical staff, and personalization to prevent and reverse disease, through a subscription based functional medicine, telehealth model.
Preventative and optimization focused
Primary care included
Personalized approach that includes live telemedicine calls with doctors, nutritionists, and health coaches
Food and lifestyle orientated
Ability to prescribe supplements and medication at need
Keys aspects of this role:
US-based (required eligibility to work in the US)
Facilitate new members signups, profile creations, and initial communications via our EMR
Once profiles are created, ensure all necessary patient information is uploaded, and ensure all forms and consents are completed by patients
Schedule initial appointments for physicians, nutritionists, and health coaches
Answer and reroute phone calls as applicable
Assist with member care logistics, such as next step guidance for members
needing lab draws, certain medications, documentation, etc.
Answer any members’ questions that are sent via EMR messaging in a timely
fashion (1-2 business days)
Assist physician, nutritionist, and health coach team members with any specific clinical needs
Help guide standards and adherence to those standards for the medical assistant team.
Represent Index Health well in the local and broader community
Follow organizational policies, procedures, and protocols
Perform other duties as directed or required
Experience
High school diploma or GED required; completion of an accredited medical assistance certification program preferred
2+ years of experience in relevant professional work preferred; functional medicine experience preferred
Excellent interpersonal skills, with a customer-first mentality
Ability to communicate (verbal, written) clearly and effectively with patients, and other external parties in a courteous and friendly manner at all times
Detail-oriented and highly organized with good time management skills
Demonstrated history of operating well in a team environment, maintaining effective working relationships
Firm grasp on medical practices, administrative processes, and organizational policies, with knowledge of patient care procedures
Self-motivated, independent operator with the ability to make decisions with minimal oversight
Must be able to maintain confidentiality at all times
Telemedicine experience a plus, with the ability to navigate multiple application and tools to support remote patient care (i.e., Athena (EMR), Active
Campaign, Slack, Doxy.me)
Why join us
We’re a been there, done that team. Our team has raised over $80M in capital in our previous ventures. Our medical staff is one of a kind specialists in their field, and we’re only hiring A++ players all across the company.
You’ll have a work life balance. We don’t care how much you work, we just care that you get it done. Where and how much you work is up to you!
We’re 100% remote! Any location works. We’re currently only hiring in EST and
CET time zones.
Joining an early stage venture like Index Health, enables you to shape the culture internally. You’ll have a big influence over how the company is run.
We’re a growth mindset culture.
We’re all owners. As a full-time employee, you’ll receive an equity package that gives you a piece of the pie as a long term incentive and investment. We’re willing to pay and compensate top dollar, but in return we’re expecting top performance!
Employment type
Full-time
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