Marketplace Assistant

Company Description

Postal is a market-leading software in the emerging offline marketing space, providing an automation platform and marketplace that helps personalize, automate, and scale physical gift sends to prospects, customers, partners, and employees.

With over $200B spent annually in B2B offline engagement, innovative businesses are investing heavily into offline marketing, as tools like Postal are proven to significantly increase lead conversions, boost overall employee happiness, and improve customer retention. This is an exciting opportunity to join an emerging space, with tons of growth potential and an opportunity to make a significant business impact in your role, every single day.

Our nationally recognized founding team has led multiple high-growth startups to over $2B in market value and exits. The Postal headquarters are based in San Luis Obispo, CA and while we do offer remote positions, we are proud to say that over 50% of our workforce is located here in Central California.

Postal offers a fantastic suite of benefits, including unlimited PTO, top-tier healthcare coverage, 401k plans, continued education stipends, and so much more. Learn more about what life is like at Postal at our website, here.

, Job Description

Job Overview:

Postal.io is looking for a Marketplace Assistant with a customer-first oriented mindset and who is eager to learn and grow in a fast paced environment. In this role, you will be the liaison between our customers and our vendors, ensuring alignment on needs and expectations, all while providing a best-in-class customer experience.

This is a ground floor, cross functional role that offers an opportunity to work and grow with a scaling start-up.

Responsibilities:

• Work closely with our customers and vendors on personalized orders placed through our marketplace.
• Determine costs, minimums and delivery time expectations with vendors related to the customer requests. Communicate accordingly with customers on expectations.
• Assist with marketplace curation and product uploads to the marketplace.
• Follow up with vendors as needed to track or change orders; updating customers accordingly.
• Project manage any customer campaigns or special orders that are outside of the box.
• Identify areas of opportunity and suggest solutions or process improvements.
• Assist in day to day vendor management and site product and inventory management.
• Assist clients on booking virtual events being the liaison between customer and vendor.
• Troubleshoot issues related to marketing, Postal tools, technology/devices, enterprise systems, etc
• Work with the Marketplace team to source new vendors.
  
  

, Qualifications

Qualifications:

• Bachelor's Degree preferred.
• Excellent written and verbal communication skills.
• Organized and able to project manage efficiently.
• Ability to resolve customer challenges with empathy and a sense of urgency.
• Strong attention to detail is a must.
• Previous experience in a customer focused and/or vendor relations role is a plus.
• Self motivated and able to have fun!
  
  

Additional Information

At Postal.io we believe in a strong work/life/spiritual balance that only comes with a strong company culture that supports its people to do their best work. We don't take ourselves too seriously, but we dohave high expectations for our team and we ask that they have the same for us. We embrace people for who they are, and believe thatdiversity, inclusion and belonging areour greatest strengths. Perks include continuous learning opportunities, healthcare benefits, unlimited PTO, office dog of the week, team outings, volunteer opportunities, and more.