Marketing Implementation Consultant (Salesforce Marketing Cloud Engagement)

Who we are:

First impressions matter. Kicksaw is on a mission to transform the Salesforce consulting industry, putting employees and customers first. As a leader in the Salesforce ecosystem, we help companies manage their implementation processes, drive greater efficiencies, and create unmatched client relationships.

About the role:

The Marketing Implementation Consultant helps position Kicksaw as a leader in Salesforce Consulting and plays an important role in the success of Kicksaw's client relationships and implementations. As part of the Marketing Operations team and reporting to the Delivery Manager, the Marketing Implementation Consultant will serve as our marketing clients' main point of contact to provide strategic recommendations, deploy marketing solutions, and manage projects to ensure a successful implementation is delivered on time and on target.

This is an exciting opportunity to drive Salesforce marketing automation implementations and successful client relationships in a consulting group looking to rid the world of the utilization model for billing!

What the Marketing Implementation Consultant will do:

• Lead full project implementations that exploit the full capabilities (discover, design, implement, and optimize) of Salesforce Marketing Cloud Engagement
• Collaborate with peers and marketing clients to build consensus
• Provide strategy and best practices to marketing clients
• Provide training and support to marketing clients
• Facilitate a smooth transition for new marketing clients from the time of sale through the implementation process
• Deliver exceptional value and client satisfaction by exhibiting accountability for all elements of your project(s) including scope, schedule, risks, dependencies, and issues
• Create and configure Salesforce campaigns
• Assist with internal training and onboarding, as needed
  
  

The Marketing Implementation Consultant is a critical position within the Kicksaw community! Our ideal candidate has experience in the following key areas:

Technical experience:

• 4+ years of marketing automation implementation or admin experience within Salesforce Marketing Cloud Engagement
• 2+ required certification(s): Marketing Cloud Email Specialist, Marketing Cloud Administrator, Marketing Cloud Consultant
• 3+ full project implementations of Salesforce Marketing Cloud Engagement that exploit the full capabilities (discover, design, implement and optimize) of the platform
• Basic creation of HTML, CSS, and JavaScript
• Able to walk through technical logic at a detailed level
• Understands technical stories and technical debt
• Understands underlying technical architecture at a detailed level
• Sales Cloud knowledge and ability to set up marketing relevant features (Engagement History, Campaign Influence, etc.)
• Prior experience with project management, deploying marketing solutions, and Salesforce Marketing Cloud Engagement solutions
• Prior experience integrating Marketing Automation Platforms with Salesforce
• Prior experience reporting and analyzing marketing data
• Prior experience with multiple business units, multi org setup, and custom preference centers
  
  

Marketing automation experience:

• Knowledge of Demand Generation functionalities including webinar setup, email campaigns, lead nurturing, paid media promotion, content syndication, and lead generation, etc.
• Familiarity with Campaign attribution and can explain first-touch, last-touch, and multi-touch attribution
  
  

Delivery experience:

• 4+ years of consultant and/or account management experience
• 4+ years of SaaS project management experience, including gathering requirements from the client, tracking and planning projects, and working with business stakeholders within a cross-functional matrix environment
• Organized and disciplined about tracking projects, delivery, and timelines
• Comfortable challenging assumptions and pushing back on ideas or solutions that aren't best practices
• Proven track record of demonstrating and driving results and accountability of business needs
• Strong communication skills with a genuine interest in helping people and the ability to communicate clearly and succinctly via email, slack, or over the phone
• Flexible and able to easily pivot from one priority to another without missing a beat
• Strong task and client management skills and the ability to work with and manage multiple clients/projects simultaneously
• Ability to build and maintain relationships with clients, in any capacity
  
  

Bonus points for:

• 2+ preferred additional certification(s): Salesforce Certified Associate, Salesforce Certified Administrator, Marketing Cloud Developer, Marketing Cloud Advanced Cross Channel
• Experience with 3rd party integrations
• Experience with Marketing Cloud Account Engagement (fka Pardot), Marketing Cloud Mobile Studio, Marketing Cloud Personalization, and/or Marketing Cloud Intelligence
  
  

Additional details:

This full-time position is 100% remote (must be based in the United States or Canada) and includes competitive pay, comprehensive benefits package (medical, dental, & vision), unlimited PTO (with a four-week minimum requested), 18 paid company holidays, 401(k) match / RRSP match, technology stipend, professional development, annual company retreats, eligibility to participate in Kicksaw's profit-sharing and employee liquidity programs, and so much more!

• For candidates based in the United States, this position includes an annual base salary range of $100,000 - $140,000 USD
• For candidates based in Canada, this position includes an annual base salary range of $125,000 - $175,000 CAD
• Final compensation offers are based on level of experience, skillset, certifications, and education.
  
  

Why you'll love working at Kicksaw:

Join a growing company with a clear vision to scale! In addition to competitive compensation and benefits, you'll get to work with curious, knowledgeable, and adventurous team members who enjoy their work and are passionate about what they do.

Kicksaw is made up of a diverse group of lifelong learners, pioneering spirits, and creative thinkers. We're all unique, but there are certain core values that we each adhere to. They're our guiding principles, our collective "North Star," that we live by today and push to be better at tomorrow:

• Be You
• Own It
• Work Together
• Keep It Simple
  
  

At Kicksaw, we're growing fast and are anticipating more growth to come in 2024. We need great leaders to get there! If this role speaks to you, and you want to work with a company that's fully remote, committed to supporting veterans, and focused on quality of life then please apply!

About Kicksaw:

Salesforce implementations, minus the headache. We're all about forward-thinking, savvy solutions, done right the first time. It's innovation the way you always dreamed it could be.

Kicksaw is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process. All your information will be kept confidential according to EEO guidelines.