Role: Manufacturing Plant Floor IT Support/Analyst
Location: Toledo, OH
Duration: Long term
Rate: Market
Notes From Manager
Candidates must have Manufacturing Plant Floor support experience maintaining, analyzing, troubleshooting, and repairing computer systems, hardware and computer peripherals. This IT position supports General Motors 2.8 million square feet; 151 acres transmission factory. Candidates are required to have strong communication skills verbal and written.
This role entails maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Additionally, you will document, maintain, upgrade and/or replaces hardware and software systems. You will need to be familiar with a variety of the field's concepts, practices, and procedures. You will plan, direct and coordinate activities pertaining to operations affecting information technology in GM's business process areas.
The Operations Specialist role requires several critical activities using the following skills/experience:
Strong level of analytical ability
Exercise a high level of independent judgment
Strong trouble shooting and problem-solving abilities
Strong communication skills (verbal and written)
Strong interpersonal skills required to build relationships with team members and business partners to resolve issues
Demonstrates initiative by reaching beyond work assigned to improve output and/or help others
Demonstrated ability to manage multiple and significantly complex projects and assignments
Demonstrated ability in leading projects by coordinating the work of others
Demonstrated ability to work with cross functional team (plant maintenance and vendor teams)
Possess 3+ years of IT experience supporting end-user devices (PC's, printers, scanners, mobile phones, and tablets)
Knowledge of Client Hardware use, repairs, replacement
Knowledge of Client Operating Systems (Windows 7, Windows 10)
Knowledge of Microsoft Office products (SharePoint, Edge, Skype, Yammer, Teams, OneDrive, OneNote)
Basic understanding of Active Directory management
Familiarity with tools for remote PC management (VNC, VPN, RDP, Bomgar, Skype)
Knowledge of ITIL concepts - Incident Management, Change Management, IT Asset Management, Release Management, Service Request Management, Service Desk
Familiarity and exposure to technical concepts in data, video, and voice network services
Basic understanding of LAN/WAN concepts
Demonstrated ability to configure wired/wireless devices
Knowledge of Server environment a plus
Basic understanding of Server Virtualization concepts (VMWare) a plus
Understanding of IT Monitoring tools (Site Scope or HP-OM) a plus