Managing Director

Overview

Opportunity: Managing Director - The Rittenhouse Hotel

The Rittenhouse Hotel, Philadelphias premier luxury hotel and the city's exclusive member of The Leading Hotels of the World, is seeking a dynamic and visionary Managing Director. This is the preeminent luxury hotel leadership role in Philadelphia and one of the most prestigious in the world. The Managing Director leads a dynamic and highly skilled team to deliver luxury guest experiences; creating a culture of excellence, engagement, collaboration, and community, all while driving strong financial results.

Your Growth Path

Area Managing Director Regional Director of Operations Vice President of Operations

Your Focuses

Leadership

• Lead, inspire, and mentor a diverse team of department heads, cultivating a culture of collaboration, innovation, and accountability.
• Set clear expectations and provide the guidance necessary to achieve exceptional performance.
  
  

Guest Experience

• Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
• Continuously seek opportunities to enhance guest interactions and exceed expectations.
• Manage the daily and ongoing oversight of food and beverage, and hotel services catering to VIPs, and high-net-worth guests.
• Deploy activations and programming throughout the hotel and with our partners that deliver unique experiences to our guests.
  
  

Financial Performance

• Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
• Create a culture within the team that focuses on driving top and bottom line growth.
• Monitor financial performance through regular analysis and implement corrective actions as needed.
  
  

Operational Excellence

• Maintain a seamless and efficient operation by overseeing all aspects of hotel management, including front office, housekeeping, food and beverage, maintenance, and luxury spa..
• Implement best practices to uphold quality and safety standards.
• Follow sustainability guidelines and practices related to the HHM Hotels EarthView program.
• Provide service excellence to a level at which the hotel achieves the Forbes Travel Guide Five Star Service Rating. Supervise a range of luxury consortia groups, handle partnerships with luxury brands, and cultivate a sales environment with a luxury focus.
• As needed, guide a team through comprehensive renovations, updates, and modernizations, leveraging expertise in top-tier interior design, design/construction, and contractor firms
• Works closely with the Rittenhouse Condominium Owners Association.
  
  

Community Engagement

• Establish strong relationships within the community, participate in Chamber of Commerce and local associations, positioning the hotel as an integral part of the Rittenhouse Row and Greater Philadelphia communities.
• Act as a brand ambassador and maintain a positive public image.
  
  

Strategic Planning

• Collaborate with executive leadership to develop and execute long-term strategies that align with company objectives and drive sustainable growth.
• Identify areas of the hotel that if transitioned or repurposed, will generate a return on investment.
  
  

Employee Development

• Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.
  
  

Your Background And Skills

• Bachelors Degree in Business, Hospitality or a related field is preferred.
• 5+ years of experience as a General Manager/Managing Director or similar leadership role in a luxury, full service hotel.
• Experience leading a luxury hotel that includes multiple food and beverage outlets, with proven success supervising multiple operational departments and their respective PLs in rooms, food and beverage, and luxury spa.
• Strong financial acumen and the ability to analyze data, develop budgets, and manage financial performance.
  
  

HHM Hotels Benefits And Perks

• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Quarterly Bonuses and Incentives
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Technology Reimbursements
  
  

Work Environment and Context

• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
• Occasional travel required.
  
  

What We Believe

People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It

About Us

Exquisite Location of this Downtown Philadelphia Hotel

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