Manager, Product Management, Amazon Canada

Description

The Amazon Canada Product & Tech organization is looking for a Manager, Product Management to join the French Customer Experience Team (FRCX). This product team works across the customer journey to improve the CX for Canada’s millions of French-language customers, a key component of Amazon Canada’s long-term strategy. This role will own key aspects of the French CX roadmap across the digital customer journey, from managing our translation support services, raising the bar on marketing and high-value events, to managing a robust voice of the customer mechanism, all with a focus on highest quality. They will develop the visionary digital experience for our customer and deliver that vision by driving cross-functional development activities, including new technical solutions, and identifying process improvements for this unique business opportunity. Importantly, they will foster a collaborative, supportive work environment for their team and invest in the development and growth of their direct reports.

Candidates for the Manager, Product Management role will possess a successful product management and business strategy background. This role will require excellent written and oral communication skills, data-driven analyses and insights, excellent business judgment, strong interpersonal skills to influence broad stakeholder groups, deep curiosity about how things work, and a passion for building excellent products and customer experiences. You must be able to thrive and succeed in an entrepreneurial, cross-functional environment. This role offers an exciting opportunity to work with a diverse set of stakeholders and senior leaders across Amazon to develop and implement innovative solutions for French speaking customers.

Key job responsibilities

• Lead the development and implementation of high-quality product and program roadmaps toward the team's strategy and vision
• Collaborate with Marketing, Prime, Deals, Technology/Engineering, Vendor Management, Seller Support, Legal, Public Policy, and Public Relations teams (among others) to assess and advise on high judgment investment decisions
• Develop product and solution requirements, working backwards from the customer
• Establish customer feedback loops to synthesize feedback and consolidate feature requests, providing specific requirements to engineering and driving follow-up actions and communications
• Manage delivery of current products concurrently with future product planning
• Collaborate regularly and independently with other product and tech teams to transfer knowledge of the customer needs and ensure the technical solution designed solves for customer and business needs
• Lead and develop a team of specialists, program, and product managers
  
  

Basic Qualifications

• Bachelor's degree
• 3+ years of team management experience
• 7+ years of product or program management, product marketing, business development or technology experience
• Experience owning/driving roadmap strategy and definition
• Experience with end to end product delivery
• Experience with feature delivery and tradeoffs of a product
  
  

Preferred Qualifications

• Experience relying on analytics and data to cultivate deep customer empathy, shape product decisions and track effectiveness of change
• Experience working with a cross-functional team across design, operations, and engineering team to meet high-reaching goals
  
  

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $134,700/year in our lowest geographic market up to $222,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.


Company - Amazon.com Services LLC

Job ID: A2692863