Manager of Clinical Services

Allergy & ENT Associates is looking for a Manager of Clinical Services for our Dallas locations.

What are we about?

As a multi-state, physician-led team of specialized providers and dedicated staff, we are focused on enhancing the well-being of our patients living with allergy, asthma, and sinus conditions. Our mission is simple: to empower individuals to embrace life to the fullest through personalized, comprehensive, and compassionate healthcare.

Central Address

6100 Windcom Court, Suite 101

Plano, Texas 75093

For all 5 locations, please visit https://swallergy.com/locations

Benefits

Health Insurance

Dental & Vision Insurance

401K

Life insurance

PTO & Holidays

Short- & Long-Term Disability

The Manager of Clinical Services will work in collaboration with Managers, Providers, Clinical Staff and Administration to develop, maintain and implement SWAAC/AENT clinical and compliance delivery processes. The Manager of Clinical Services will provide instruction, collaboration, and mentorship to clinics regarding clinical and compliance programs, Allergy & Immunology, and ENT standards, regulatory requirements and safety initiatives supporting the mission, vision, and values of SWAAC/Allergy and ENT Associates.

• Responsible for high quality training and care delivery across SWAAC/Allergy & ENT Service lines.
• In coordination with the Regional Director of Operations and Management, ensures staff in clinics are following current clinical and regulatory compliance standards and guidelines.
• Identifies clinical and compliance policies and procedures that need to be standardized.
• Works with antigen mix and injections departments to ensure compliance with clinical standards and provides training.
• Leads in ensuring all employees are following and completing annual required regulatory compliance training.
• Quality Assurance and Performance Improvement: Manages the QA/PI Program, promoting continuous improvement in clinical services. Ensures efficient and collaborative clinical care delivery.
• Works with Managers and clinic staff to collect occurrence and or special incident data to develop action plans and training as required.
• Supports Management in special incident reporting and notification to appropriate licensing bodies when necessary.
• Assists in patient care and staff impacting investigations relating to compliance, processes, and procedures to determine appropriate action.
• Quality Care Oversight: Ensures high standards of care delivery across designated service lines, focusing on patient outcomes and care quality.
• Regulatory and Policy Compliance: Maintains up-to-date knowledge of healthcare regulations, ensuring clinics follow current standards. Develops and standardizes clinical policies and procedures.
• Collaborate with the Corporate Director of Clinical Operations and Training to develop and implement training programs for clinical staff.
• Ensure staff are up to date with current best practices, technologies, and clinical skills.
• Ensure compliance with healthcare laws, regulations, and ethical standards.
• Regularly review and update clinical policies and procedures.
• Develop and maintain quality assurance protocols.
• Conduct regular audits and reviews to assess clinical performance.
• Act as a liaison between clinical staff and upper management.
• Participate in meetings and committees related to clinical services.
• Assist in the development of long-term strategies for the clinical department.
• Implement new services, programs, or initiatives under the guidance of the Regional Director of Operations and Director of Clinical Operations and Training.
• Monitor industry trends and incorporate new practices as appropriate.
• Manage and respond to clinical emergencies or crises.
• Ensure appropriate protocols are in place and followed during emergencies.
• Ensure that patient care is patient-centered and respects individual needs.
• May assist Management with addressing patient complaints and provide feedback regarding clinical services.
• Texas Active Nursing License
• Active CPR/First Aid Certification
• Experience in Healthcare operations with QA/PI, Risk Management, Infection Control, Compliance and Supply Chain.
• Experience with Allergy a plus.
• Ability to travel to “all” California clinics (eligible for mileage reimbursement)
• Ability to deliver effective presentations and education to groups.
• Possess excellent written and oral communication skills.
• Proficient computer skills in Microsoft Office including Outlook, Excel, and Word
• Customer Service — Knowledge of principles and processes for providing customer service; the ability to demonstrate a series of activities designed to enhance the level of both internal and external customer satisfaction.
• Organization — Uses time efficiently by prioritizing and planning work activities; is methodical and efficient in structuring tasks to be accomplished.
• Professional Maturity — The ability to separate emotional feelings from the real issues at hand. The ability to legitimately and objectively challenge the substance of our beliefs and biases of our observations.
• Time Management — Managing one's own time and the time of others; the ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Interpersonal Communication — Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation.
• Communication — The ability to write and speak effectively using appropriate convention based on the situation; actively listens to others, asks questions to verify understanding, and uses tact and consideration when delivering feedback to others.
• Physical Activity Level: Mix Between sedentary physical activity performing non-strenuous daily activities of an administrative nature and visiting construction or moving sites and occasionally providing physical help as needed.
• Physical Demands: Position is in a fast-paced medical office environment; good eyesight and hearing, manual dexterity, and a full range of body motion required; must be able to stand and/or sit for extended periods of time; may require occasional lifting of 25 pounds or more.
• Work Environment: Well-lit, heated and/or air-conditioned indoor office setting with adequate ventilation or construction sites with limited utilities; moderate noise (examples: business office with computers and printers, light traffic) with occasional high noise at construction sites; typical schedule is Monday through Friday with regular working hours; Occasional overtime may be required; travel to various locations of clinics will be required.
  
  

Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation; Moderate noise (examples: business office with computers and printers, light traffic), daily stair climbing; Typical schedule is Monday through Friday with regular working hours; Frequent and daily travel within all California clinics will be required. (mileage reimbursement eligible)