Manager of Clinical Programs

Our Purpose

Arrive Health (formerly RxRevu) is on a mission to disrupt our broken healthcare system and clear the way for better health. We are a healthcare technology company that truly believes people should not have to choose between managing their health and meeting their basic needs, which is why we are committed to doing the work needed to bridge technology gaps within healthcare systems in order to deliver clear, accurate information at the point of care.

We improve access to the most affordable, quality care by delivering patient-specific cost and coverage data to providers, care teams, and patients. Collaborating with premier health systems, pharmacy benefit managers, payers, and healthcare IT vendors, Arrive Health is clearing the way for better health by reducing friction in care workflows and enabling meaningful conversations about access to care.

The Platform

Our technology solutions invite proactive conversations between patients, providers, and care teams. We deliver accurate medical and pharmacy cost and coverage data to integrated workflows to improve patient access to affordable, convenient treatment. Through intuitive technology and reliable insights, we’re helping physicians arrive at the best possible option for patients — one that is effective, accessible, and affordable. Arrive Health has a successful track record of helping millions of patients get the care they need at prices they can afford.

As a member of our incredible team, here is what you’ll do:

The Manager of Clinical Programs plays a key role in multi-functional projects critical to the Clinical and Client Success Team serving as the clinical liaison for health system, health plan, and PBM clients. You will partner with our most innovative and demanding clients to expand relationships based on each client’s operational and business objectives, leveraging Arrive Health’s capabilities.

The role focuses on optimizing client utilization of the current Arrive Health product suite through education, engagement, client-issue resolution, and quality review. By developing the trust of key decision makers and end-users, the Manager will work in the development of clinical products and services with activities focused on addressing customer needs, operations, product integrity, quality, and satisfaction to improve current business.

The ideal candidate will have a clinical background, end-user experience of EMR workflows, and an understanding of the health plan ecosystem including business processes, formulary and benefit design, managed care principles, and the technology platforms leveraged to deliver quality products to the Arrive Health client base.

Among Other Things, Here Is What You Will Do

• Supports the client-issue request process through resolution as the first line of evaluation for internal and external customers
• Employs advanced analytics skills to investigate health system, health plan, and PBM reported issues
• Utilizes the existing suite of marketing and informed-decision making tools to answer questions from health systems, health plans, and PBMs
• Responsible for developing and applying educational materials to various client types and practitioners highlighting Arrive Health product solutions
• Oversees and coordinates educational strategies pre- and post-product implementation to highlight the value of Arrive Health product solutions
• Develops educational and engagement campaigns aimed at obtaining Arrive Health customers feedback (e.g., issues with clinical and pharmacy alternatives, ordering workflows, client data asks)
• Develops and executes robust analytical approaches for measuring and improving the quality of the client experience with through Arrive Health products
• Proactively assesses opportunities to improve the quality of data exchange (e.g., DUR messaging) between Arrive Health partners to optimize the end-user experience of product solutions
• Supports other functions as requested through the client lifecycle including quality metrics to support prescriber, health plan, PBM, or patient outcomes
• Applies existing analytics to identify client opportunities to optimize Arrive Health product offerings and defines success measures of product utilization
• Tracks and measures Arrive Health utilization and optimization opportunities through evaluation of quarterly health system and PBM reports
• Utilizes various project management platforms (e.g., Confluence, Jira) and other operational tools (e.g., Salesforce) to manage engagement, education, and quality activities.
• Supports content development for business reviews and ad hoc presentations for health system, payer, and health plans clients highlighting quality, education, and prescriber adoption initiatives
• Relays feedback gathered from client interactions to internal teams to drive product and service improvements.
• Serves as a clinical subject matter resource throughout the organization to support Arrive Health product solutions and internal knowledge dissemination through Clinical Minute and Lunch & Learn educational strategies
  
  

Ideal Qualifications We Seek In a Candidate

• 5+ years experience as a nurse or pharmacist in a health system or health plan/PBM role focused in ambulatory clinical operations, quality, or project management or residency equivalent
• Deep understanding of the healthcare ecosystem with applied project management experiencing leading cross-functional teams
• Comfort working with business line and corporate leaders within health plans and health systems
• Demonstrable ability to conduct clear and concise presentations externally, including C-level executives
• Proven ability to develop content and client-related collateral with high attention-to-detail
• Excellent verbal and written communication skills
• Ability to contribute and represent Arrive Health in the scientific community through poster presentations, webinar, and clinical publications
• Quantitative skills to support basic SQL query writing, dashboarding, and statistics experience to support data-driven recommendations is preferred
  
  

Diverse teams build better products: At Arrive Health, we recognize that people come with a wealth of experience and talent beyond just the requirements of a job. If your experience is close to what you see listed here, please still consider applying as we are often recruiting for many positions and can work together to identify the correct role. Diversity of experience and skills, combined with our passion for healthcare, is what continues to drive us to innovate. We encourage people from all backgrounds to apply to our positions.

This is a full-time remote position, with the option of traveling to cowork in our Denver, CO headquarters a few times a year. The successful candidate must already have authorization to work in the United States. At this time, Arrive Health does not offer sponsorship. All candidate information will be held in confidence, and in accordance with EEOC guidelines.

Perks and Benefits: Our people are our most important asset, and we want to support our employees by offering a competitive and robust benefits package. We strive to be a preferred place and our perks and benefits include a variety of offerings tailored to support our amazing people in the most meaningful ways.

• Medical insurance with 90% employer paid premiums for our employees.
• Vision and dental covered at 100%
• Health saving account with employer contribution and flexible spending accounts
• 401k and company stock options
• Paid Leaves of absence, LTD and life insurance plans
• Paid maternity and paternity leaves at 100%
• Inclusive paid time off policy
• 9 company holidays and 2 floating holidays
• 6 company disconnect days so all our employees can prioritize their mental health and wellbeing
• Remote first company
• Denver office coworking space with company-paid parking
• Gym reimbursement through Anthem
• Home office setup for new employees
• Monthly snack box
  
  

The Pay Range For This Role Is

90,000 - 145,000 USD per year(Remote - United States)