Manager of Account Management

Summary

Within assigned division, manages various projects and provides management/functional staff support in order to meet sales and retention goals. Manages administrative/support staff, Service Representatives/Agents.

Description

• Manages the relationship with partner Blue Plan contacts to include oversite request, management, reporting and escalated issues.
• Within assigned division, manages various projects and provides management/functional staff support in order to meet sales and retention goals. Manages administrative/support staff, Service Representatives/Agents
• Manages daily service/administrative-related activities to include paperwork, administrative/service requests, weekly and monthly activity/production reports, etc. Analyzes program effectiveness and appropriate use of technology, and develops/implements/oversees overall marketing strategies, programs, and/or events.
• Monitors the marketplace to identify trends in sales, competitors, product designs and reports this data to management. Prepares and supervises the implementation of plans for new products.
• Trains staff, vendors, and program personnel in product knowledge and assists staff in developing technical servicing skills to ensure maximum competency and professionalism. Performs quality control functions for work performed and makes recommendations on process improvements.
• Recruits/selects/develops/guides staff and ensures excellent customer service is given to employees, customers, management, etc. Monitors department performance and productivity. May develop policies/procedures, and communicates any changes/updates to staff. Ensures quality standards are met and identifies training needs of staff.
  
  

Required Work Experience: 5 years proven experience in sales and/or account management. 2 years lead and/or supervisory experience or equivalent military experience in grade E4 or above (may be concurrent).

Required Education: Bachelor's Degree or Four years of related work experience in sales, marketing, account management, or other related area. (Equivalency not applicable for the Celerian Group. Bachelor's degree required.)

Required Skills and Abilities: Excellent verbal and written communication skills. Ability to work independently, prioritize effectively, and make sound decisions. Excellent judgment skills. Strong customer service, organizational, presentation skills with proven ability to manage projects/work teams. Proficiency in spelling, punctuation, and grammar skills. Analytical or critical thinking skills. Ability to persuade, negotiate, or influence others. Ability to handle confidential or sensitive information with discretion. Ability to direct, motivate, and assess performance of others.

Required Software and Other Tools: Microsoft Office.

Preferred Software and Other Tools: Microsoft Office, including Excel, PowerPoint, SharePoint and Dynamics 365. Familiarity with managing to KPIs (Key Performance Metrics).

Preferred Education: Bachelor's degree- Business, Management, Marketing, or other related field. Bachelor's degree- Business, Management, Marketing, or other related field.

Preferred Work Experience: In-depth knowledge of group health insurance including group benefits, administration, pricing, claims payment policy, benefit analysis, and stop loss. Experience in account management leadership including demonstrated proficiency/performance in meeting retention goals. Ability to work independently, prioritize effectively, and make sound decisions. Strong customer service, presentation, and organizational skills. Ability to direct, motivate, and assess performance of others.

Preferred Licenses and Certificates: South Carolina Department of Insurance licensure.

Work Environment: Typical office environment. May require travel between office buildings, out of town travel.

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Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please e-mail mycareer.help@bcbssc.com or call 1-800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.