Manager, Member Engagement - AMER

Full Time position, flexible remote (North America)

About Cascale

Cascale is a global, non-profit alliance of 300 leading apparel, footwear, and textile brands, retailers, manufacturers, sourcing agents, service providers, trade associations, NGOs and academic institutions.

Formerly known as the Sustainable Apparel Coalition, we are stepping into a new era of impact with a new name, new look, and same enduring vision. The SAC was incorporated as a 501(c) 6 nonprofit organization and launched the groundbreaking Higg Index suite of tools in 2011. In May 2019, the SAC spun-off the Higg Index technology platform to Higg, now Worldly, which delivers tools and services that help consumer goods businesses accelerate transformation for a more sustainable future. As of 26 February 2024, we are now officially known as Cascale. For more information, visit www.cascale.org.

Together, we are working toward a shared vision of an industry that gives back more than it takes — to the planet and its people. Through multi-stakeholder engagement, our mission is to transform business for exponential impact through groundbreaking tools, collaborative partnerships,and trusted leadership for industry sustainability.

To reach this shared vision, we have developed the Higg Index in collaboration with our members, to create a global approach for effectively measuring and evaluating the social and environmental impacts of value chains and products. Our groundbreaking tools enable organizations to identify hotspots, improve sustainability performance, save time and money, and engage with value chain partners to scale systemic change across the industry.

Opportunity

The Manager, Member Engagement - AMER is a crucial role to the organization. A radical change of the industry can only happen if all actors, private and public, work together to make the apparel and footwear industry truly sustainable. It can only happen if civil society identifies Cascale solutions as robust, credible, and trusted.

Duties & Responsibilities

Regional responsibilities

• AMER region management - 20%
• Work closely with the regional lead to implement regionally the global engagement strategy
• Track and report members ’KPIs around Members' status, Higg Index Tools adoption, impact progress, and member engagement activities
• Capture and consolidate member feedback to inform the organization and help meet members' needs
  
  

• Member engagement (1:1) - 30% time
• Management of c.40% of AMER region’s corporate members (currently 107 total)
• Provide insights within the Membership team and other Cascale teams into the AMER membership needs and challenges to drive a better user experience
• Advise members in the development of adoption road maps for their organization to ensure sustained use of the Higg Index suite of tools at scale
• Conduct regular touch-bases with members to evaluate member progress, deliver guidance, and capture challenges and opportunities
• Identify members' best practices and encourage sharing through case studies, reports, podcasts, and speaking contributions to Cascale-led events
• Cultivate a positive member experience from onboarding onward and build substantive relationships to increase member engagement and retention
  
  

• Member engagement (1:many) - 30% time
• Support regional strategy by developing and delivering regional initiatives through webinars, group workshops, local events, and peer forums to address AMER members’ obstacles and priorities
• Facilitate connection between members to encourage sharing and learning between the member community
• Under the oversight of the Regional Lead, the Manager would project manage and lead those initiatives
• Represent Cascale at Industry and/or Cascale-led events
  

Cross Team Responsibilities - 20% time

• Team improvements
• Inform, initiate, and deliver (as appropriate) opportunities for the team to improve its working methods to deliver its mission
• Improve cross-organizational ways of working and breaking down silos through active engagement with other teams
• Contribution to Cross-department project
• Represent the voice of the Member engagement team on organization-wide strategic projects
• Liaise with the Marketing-communication team to produce case studies that showcase members' best practices
  

Qualifications & Experience

The ideal candidate should possess the following qualifications and experience:

• Bachelor’s degree (or equivalent) with at least 2-3 years of relevant experience;
• OR commensurate experience in corporate account and stakeholder relationship management
• Strong analytical and problem-solving skills
• Excellent facilitation, presentation, listening, and written communication skills
• Ability to thrive in a fast-paced environment, managing multiple priorities
• Capability to work independently while collaborating with staff
• Keen attention to detail and a high level of accuracy
• Require computer and business software expertise, including platforms such as G Suite and Microsoft Office Suite (Excel, Word, PowerPoint), CRM (Salesforce), and project management tools such as Asana and Miro
• Brand or retailer experience in the apparel, footwear industry
• Experience with using the Higg Index suite of tools is a strong plus
  
  

Cascale seeks a candidate who is:

• Mission-driven: Is motivated by sustainability and the mission of the organization
• Team player: Has team-oriented experience and approach
• Tech-savvy: Has the ability to understand and manage a variety of technology and software platforms to support the organization
• Organized and detail-oriented: Is able to effectively manage many different moving parts (information, projects, software) to help keep the organization running smoothly
• Excellent communicator: Is able to interact with people of all levels in a confident, professional manner
  
  

Reporting Structure, Timeline, and Compensation

This is a full-time role, reporting directly to the Sr Manager, Member Engagement - NAMER. The role has a desired location in The United States.

Cascale utilizes salary bands based on country location and aims to be competitive in each market. Actual compensation will also vary depending on factors including (but not limited to) relevant experience and performance. Salary is just one component of Cascale’s Total Rewards package for employees.

Diversity, Equity and Inclusion

Cascale is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion.

Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation and organization’s achievement as well.

We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

To Apply

Maybe you don’t tick all the boxes above— but still think you’d be great for the job? Go ahead, apply anyway. Please. We know that experience comes in all shapes and sizes—and PASSION can’t be learned. To be considered for this position, please apply here.

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