Manager, Managed Services Administration

About Us:

DelCor Technology Solutions, a privately held consulting firm based in Silver Spring, MD, has been providing technology consulting and IT support to associations and nonprofits for more than 35 years. Our success has been driven by our unmatched dedication to our clients and our goal to be an ideal workplace for our employees.

We admit, we're not shy about what makes us special. We have an outstanding team comprised of highly qualified and motivated individuals who really know their stuff. We're intimately familiar with the 501(c) community, which allows us to truly understand our clients' needs and objectives.

At DelCor, we're focused on building long-term relationships both with our clients and among our staff. While our team has the technical chops to get any project done, what sets us apart is our ability to merge customer service with technical know-how. We bring our DelCor values to every client, project, meeting, and event.

In the association space we're known as the people who offer technical expertise and strategic guidance, but as a team we like to get together and work on community projects, have baking competitions, or even jump out of airplanes—don't worry, that's not a hiring requirement.

About the Role:

We are seeking a fully-remote Manager of Managed Services Administration to help our team. This role is crucial for maintaining the highest standards in our managed services offerings, including quality assurance, client onboarding and offboarding, and tool management. You will be pivotal in ensuring operational compliance, managing client transitions, and administering key tools and applications.

Key Responsibilities:

• Collaborating with various teams to ensure best practice configurations and standards for clients.
• Reviewing technical environments for operational compliance in patching, backups, and firmware.
• Leading client onboarding and offboarding processes, ensuring smooth transitions.
• Administering and managing DelCor tools, including training staff on new tools and performing system upgrades.
• Regularly reviewing and updating documentation and client documentation libraries.
• Providing exceptional customer service and maintaining a professional attitude.
• Exercising sound judgment and continuously working on improving workflows and skillsets.
  
  

Preferred Experience/Training:

• Demonstrated ability to excel in customer service and work independently.
• Professional attitude and commitment to high-quality service.
• Exceptional verbal and written communication skills.
• Skills to minimize management overhead, manage workload effectively, and complete administrative tasks timely.
• Experience in overseeing quality assurance, tool management, and client transition processes in a managed services environment.
  
  

Our Exceptional Benefits and Perks

Becoming part of the DelCor team means joining a culture that truly values and respects your contribution. We know that our decades of success wouldn't be possible without staff who feel supported and emboldened to be creative in their work.

We've carefully curated a suite of benefits and perks designed to support and reward our valued employees:

• 17 Days of PTO in the First and Second Years
• PTO Increased to 23 Days After Two Years
• 10 Federal Paid Holidays and 1 Floating Holiday
• Charity PTO Day
• 401k Savings Plan + Matching
• $35 Monthly Cell Phone Benefit
• $300 Work from Home Stipend for New Employees
• Health, Dental, and Vision Insurance
• Company-Sponsored HRA Plan
• Paid Parental Leave
• Mileage Reimbursement
• Professional Development and Certification Reimbursement and Recognition
• Employee Referral Program
• Short-Term and Long-Term Disability Costs Covered 100% by DelCor
• Employee Assistance Program
• Bereavement Leave
• Family and Medical Leave
• Optional Critical Illness, Accident and Injury, and Hospital Indemnity Benefits
• $25,000 Life Insurance Coverage