Manager, Learning & Development

Description

We are looking for a Manager, Learning & Development to work on the Training, Events & Communications team onsite in Bethesda, MD. You will report to the VP, Training, Events & Communications.

The Manager, Learning & Development is responsible for all of the training needs for Total Wine & More’s retail locations. This position leads a team of excellent instructional designers who create engaging and innovative learning objects to support the stores’ operations, sales and service, product knowledge, and management training. This position supports the team’s projects to provide counsel during the different creation stages, as well as review the final training product. This position also supports the instructional designers with the management of long-term training initiatives, including Total Wine’s internal certifications, synchronous virtual trainings, store employee onboarding, monthly product training initiatives, and other product training efforts.

In addition to managing a team of instructional designers, this position is responsible for the creation and maintenance of larger, high-profile training projects. This position utilizes instructional systems design (ISD) model(s) and creativity to efficiently craft various training objects that are aligned with and support the business needs and goals of Total Wine. This position will work with trainers, subject matter experts, and key business stakeholders to develop learning solutions that are evidence-based and efficacious. This position will also ensure the programs continue to be effective and efficient through successful project management.

The Manager, Learning & Development position is also responsible for the oversight of the company’s Learning Management System (LMS). This includes determining the strategy for efficient usage of the system, as well as responding to tickets from stores as needed.

You will

• Lead a team of instructional designers, who create innovative and effective learning solutions for stores
• Oversee internal facing training programs such as Total Wine Professional, Total Spirits Professional, Meet the Maker, and Wine for Life
• Utilize instructional systems design (ISD) models, adult learning principles, and innovative strategies to develop engaging learning solutions in support of the business
• Collaborate effectively with different departments to develop training materials to align with store needs
• Create engaging learning content for new products, processes, and operational initiatives by using latest technology
• Oversee administration of company’s Learning Management System, including responding to tickets as needed
  
  

You will come with

• Bachelor’s degree required (instructional design or educational technology preferred)
• Learning Management System (LMS) experience preferred
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint)
• Articulate 360 products experience preferred
• Ability to work with cross-functional teams to build partnerships
• Excellent communicator
• Effective project manager
• Strong analytical and problem-solving skills with high attention to detail
  
  

We offer

• Paid Time Off (PTO)
• Generous store discounts
• Health care plans (medical, prescription, dental, vision)
• 401(k), HSA, FSA, Pre-tax commuter benefits
• Disability & life insurance coverage
• Paid parental leave
• Pet insurance
• Critical illness and accident insurance
• Discounted home and auto insurance
• College tuition assistance
• Career development & product training
• Consumer classes
• & More!
  
  

Grow with us

Total Wine & More is the country’s largest independent retailer of fine wine, beer and spirits, and we continue to grow our footprint year over year. Total Wine offers exciting and unique career opportunities across the country and in our corporate office. Our strength is our people. We have a commitment to training and career growth, all in an environment that values new ideas and teamwork. If you share our entrepreneurial spirit and a passion for providing best-in-class customer experience, take a moment to apply or learn more at www.TotalWine.com/About-Us/Careers!

Total Wine & More considers several factors when establishing compensation. Estimated salaries determined by third parties have not been validated by Total Wine & More. Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process. Total Wine & More is a Drug Free Workplace.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.