Manager, IT Infrastructure

MANAGER, IT INFRASTRUCTURE

Position Summary:

The Manager, IT Infrastructure is responsible for oversight of all activities involving the design, development and implementation of the Infrastructure and Security information technologies for MedCost. This position will play a significant role in providing leadership to individuals responsible for supporting key functions of Service Desk, Infrastructure Maintenance and Security Operations. The Manager, IT Infrastructure will be accountable for collaboration, resource planning, scheduling, and communications necessary to develop people, processes, and critical solutions for MedCost users and clients. As a leader, will also be jointly responsible for contributing towards the achievement of the MedCost strategic vision and operational target goals. The Manager, IT Infrastructure, is expected to explore technology and security solutions which align with business strategies, allowing MedCost to operate at maximum efficiency, while preserving operating margins.

Position Responsibilities:

• Oversee new and ongoing IT projects and provide guidance to Infrastructure, Service Desk and Security teams in their daily operations.
• Responsible for system and process evaluation, assessing needs for standard operating procedures, improvement, and documentation of all processes.
• Develop and report to leadership on team priorities, time management, team metrics, and allocation of resources including quality commitments around SLA, Security, Compliance and Capacity planning.
• Manage and evaluate Infrastructure, Service Desk and Security team, and providing and monitoring development opportunities and performance management for team members including engagement and training opportunities.
• Act as project manager and liaison between other departments and off-site vendors to ensure collaboration and information is clearly communicated across the organization.
• Lead vendor/product licensure and business solutions which include Microsoft products, SharePoint, Disaster Recovery and System Continuity.
• Hands on technical skills required to backup technical resources as needed.
  
  
  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Position Qualifications:

Required

• Bachelors in computer science, IT Management, Business or related field or equivalent experience
• Minimum of 5 years' experience in IT Management
  
  
  

Preferred

• Experience in Insurance and/or HealthCare related industry
• CISSP
  
  
  

Skills, Knowledge, And Abilities

• Thorough understanding of Information Systems fundamentals, project methodology, ITSM
• Understanding of fundamental Microsoft technologies (Office, OS, Exchange, Server, SQL)
• Understanding of fundamental Infrastructure technologies (Cisco, Palo, VMWare, SAN, Telephony, Data Center, and Cloud technologies)
• Problem solving and analytical skills combined with a service-oriented attitude
• Experience in a Windows client-server-based environment
• Client focus with commitment to responsiveness, confidentiality, and quality
• Self- starter with strong organizational skills and the ability to achieve corporate goals
• Excellent oral and written communication skills
• Exceptional customer service, and interpersonal skills
• Effective problem-solving and influencing skills
• Strong organizational, self-motivation, and decision-making skills
• Ability to manage multiple priorities in a fast-paced environment
• Ability to work independently and collaboratively, as needed
  
  
  

Key Competencies

• Service orientation
• Integrity
• Ethical practice and confidentiality
  
  
  

MedCost provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

MedCost participates in the Electronic Verification system (E-Verify) to electronically verify the work authorization of newly-hired employees. E-Verify is an internet-based program that compares information from an employee's Form I-9 to data contained in the federal records of the Social Security Administration and the Department of Homeland Security to confirm employment eligibility. MedCost does not use E-Verify to pre-screen job applicants.