Manager, Insights Consulting - Program Manager (Seller Advocacy)

As a Manager, Insights Consulting – Program Manager (Seller Advocacy), you will be central to the continued growth, efficiency, and success of Walmart Marketplace. This role requires an exceptional individual who is a problem solver, detail-oriented, self-starter, and can build strong relationships across teams and individuals. The role will have broad exposure across product, engineering, operations, account management, and business development teams. The ideal candidate will have a strong background in program and project management, and ability to understand data and derive insights.

What you’ll do:

• Monitor seller/customer feedback trends and desired outcomes to keep current with seller/customer needs
• Track the progress of key Seller issues identified, provide regular updates, escalate and communicate delays to mitigate risks
• Build network with stakeholders, fostering collaborative relationships to drive successful project outcomes to grow, win and serve our customers (the sellers)
• Create comprehensive roadmaps with stakeholders to address Seller feedback
• Support development of seller perspective through presentations
• Establish and meet team KPIs, identify continuous improvement opportunities and collaborate with other teams to drive positive outcomes

You will sweep us off our feet if...

• You can easily read and understand data represented in various formats, and derive insights to build our customer’s perspective
• You can balance multiple workstreams and priorities under pressure and can also have FUN at work
• You enjoy supporting long term business plans and executing prioritized strategic initiatives
• You are tenacious, dedicated and thrive working with ownership and autonomy
• You adapt quickly with a demonstrated ability to prioritize work and flex where needed
• Build trust based, strong relationships with internal and external partners

What you’ll bring:

• Bachelor’s degree in a relevant field; advanced degree highly preferred
• Excellent organizational skills, with the ability to manage multiple projects and priorities simultaneously
• Exceptional communication skills, with the ability to effectively convey complex information
• Proactive problem-solving skills, with the ability to rapidly identify issues and develop innovative solutions

Preferred Qualifications:

• Experience in product operations, data analytics, product strategy, data analytics, and retail industry
• Strong background in customer experience metrics including NPS, CSAT, etc.
• Certified Customer Experience Professional (CCXP).
• Experience using the following tools: AirTable and Jira.

Live our Values

Culture Champion

• Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart’s commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.

Servant Leadership

• Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.

Embrace Change

Curiosity & Courage

• Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Digital Transformation & Change

• Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

Deliver for the Customer

Customer Focus

• Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and the EDLP and EDLC business models to all plans.

Strategic Thinking

• Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team’s strategy.

Focus on our Associates

Diversity, Equity & Inclusion

• Identifies, attracts, and retains diverse and inclusive team members; builds a high-performing team; embraces diversity in all its forms; and actively supports diversity goal programs.

Collaboration & Influence

• Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.

Talent Management

• Creates a discipline and focus around developing talent, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others’ contributions and accomplishments.